Exchange Policy
Chapter 5: Parts List
Exchange Policy
The following are policies for in-warranty and out-of-warranty exchanges.
In-Warranty Exchanges
In some cases, WittRock will request that parts/products be returned for
inspection. When this occurs, you are expected to return parts/products within
30 days of receipt of the exchange part. If you fail to return the inoperative
parts/products within the 30 day period, WittRock will invoice your facility
for the full selling price of the parts/products.
NOTE:
The preceding billing procedure pertains only to parts/products that WittRock
requests to be returned.
In some cases, the invoice accompanying the parts will show the full selling
price (only for internal use at WittRock). Do not confuse this price with your
price.
Do not return any parts without an RMA number. When parts/products have
been requested to be returned, WittRock will include an RMA packet with the
parts/products shipment. If an RMA number is not available, obtain one by
phoning WittRock Technical Support at (812) 222- 0373.
Out-of-Warranty Exchanges
You are expected to return the inoperative parts/product within 30 days of
receipt of the exchange part. WittRock will include an RMA packet with
the parts/products shipment. If an RMA number is not available, obtain one
by phoning WittRock Technical Support at (812) 222- 0373. If you fail to
return the equipment within 30 days, WittRock will invoice your facility for
the difference between the exchange price and the new price of the part.
5
Recommended Spare Parts
There are no recommended spare parts for the Integris® 2001 Headwall
System.
Integris® 2001 Headwall System Service Manual (man148ra) Page 5 - 9
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