Troubleshooting
WorkCentre 6505 Color Laser Multifunction Printer
User Guide
186
Jam at Exit
Open Front Cover
and Remove Paper
Paper is jammed inside the printer.
Open the front cover and remove the paper.
Jam at Reg. Roll
Open Front Cover
There is a paper misfeed at the registration roller that helps align the paper
in the printer path. Open the front cover and remove the paper.
Reseat Paper of Manual Feed Remove, then reseat the paper in the manual feed slot.
Load Manual Feed Load the correct-size paper in the manual feed slot.
Load Tray Xxx The printer has detected a paper size mismatch or no suitable paper is
loaded in any of the trays.
Open the specified tray, remove the paper, insert paper of the correct size,
then close the tray.
Insert Output to Tray Xxx Waiting for side 2 to be set for manual 2-sided printing. Insert paper from
output tray into the specified tray for printing on the second side.
Side Door Open
Close Side Door
The side door to the toner is open. Close the side door.
Front Cover Open
Close Front Cover
The front cover is open.
Close the front cover.
Invalid Job
Press OK Button
Error 016-799
The printer configuration on the print driver does not conform to the
printer you are using.
Press the Cancel button to cancel the print job.
Make sure that the configuration of the printer on the print driver conforms
to the printer you are using.
Out of Memory
Press OK Button
Error 016-718
The printer memory is full and cannot continue processing the current print
job.
•Press the OK button to clear the message, cancel the current print job,
and conduct the next print job, if any.
•Press the Cancel button to cancel the print job.
•Press the Back Arrow button to open the Walk-Up Features menu and
delete the job being held.
• If the problem is not corrected, turn off the printer, then turn it on
again.
To avoid this error in the future, do the following:
• Delete unnecessary fonts, macros, and other data in printer memory.
• Install additional printer memory.
Collate Full
Press OK Button
Error 116-721
The memory for the collate function is full.
Press OK, then turn off the printer, then turn it on to clear any pending jobs.
Also check the print queue to make sure that the jobs are deleted. Try
sending the job again. If you still get the error message, repeat the process
of clearing the print queue, then send the print job in smaller batches. If
clearing the queue and sending smaller print jobs does not work, contact
technical support.
Message Condition/Reason/Solution
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