Troubleshooting
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3. Click Import to import the configuration file.
Note
How to upgrade firmware?
To upgrade firmware via the web user interface:
1. Click on Setting->Upgrade.
2. Click Browse to locate the firmware from your local endpoint.
3. Click Upgrade to upgrade the firmware.
The browser pops up the dialog box “Firmware of the video conference endpoint will be
updated. It will take 5 minutes to complete. Please don't power off!”.
4. Click Confirm to confirm upgrading.
The web user interface is shown as below:
How to reset the endpoint?
Reset the endpoint to factory configurations after you have tried all appropriate troubleshooting
suggestions but have still not solved the problem. You need to note that all customized settings
will be overwritten after reset. You can reset the endpoint via the remote control or web user
The file format of configuration file must be *.bin.
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