7 - 10 TC51 User Guide
The TC51 does not
decode with reading
bar code.
Scanning application is
not loaded.
Load a scanning application on the TC51 or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the TC51 within proper scanning range.
TC51 is not programmed
for the bar code.
Program the TC51 to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge application.
TC51 is not programmed
to generate a beep.
If the TC51 does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a trigger
press, check the battery level. When the battery is low, the
scanner shuts off before the TC51 low battery condition
notification. Note: If the scanner is still not reading symbols,
contact the distributor or the Global Customer Support
Center.
TC51 cannot find any
Bluetooth devices
nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range
of 10 meters (32.8 feet).
The Bluetooth device(s)
nearby are not turned
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If
needed, refer to the device’s user documentation for help.
Cannot unlock TC51. User enters incorrect
password.
If the user enters an incorrect password five times, the user
is requested to wait for 30 seconds when using a PIN,
Pattern or Password.
Table 7-1 Troubleshooting the TC51 (Continued)
Problem Cause Solution
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Weight and Dimensions
