ZyXEL Communications USG-100@USG-200 - V2.20 ED 2 - Diagnostics; Chapter 53 Diagnostics; Overview; What You Can Do in this Chapter

ZyWALL USG 100/200 Series User’s Guide
909
CHAPTER 53
Diagnostics
53.1 Overview
Use the diagnostics screens for troubleshooting.
53.1.1 What You Can Do in this Chapter
•Use the Maintenance > Diagnostics screens (see Section 53.2 on page 909) to
generate files containing the ZyWALL’s configuration and diagnostic information
if you need to provide it to customer support for troubleshooting.
•Use the
Maintenance > Diagnostics > Packet Capture screens (see Section
53.3 on page 911) to capture packets going through the ZyWALL.
•Use the
Maintenance > Diagnostics > Core Dump screens (see Section 53.4 on
page 916) to have the ZyWALL save a process’s core dump to an attached USB
storage device if the process terminates abnormally (crashes) so you can send
the file to customer support for troubleshooting.
•Use the
Maintenance > Diagnostics > System Log screens (see Section 53.5
on page 917) to download files of system logs from a connected USB storage
device to your computer.
53.2 The Diagnostic Screen
The Diagnostic screen provides an easy way for you to generate a file containing
the ZyWALL’s configuration and diagnostic information. You may need to send this
file to customer support for troubleshooting.