AudioCodes 430HD - 9 Troubleshooting; Uploading Logs to MS Server for Support Purposes; Table 9-1: Troubleshooting

User's Manual 9. Troubleshooting
Version 3.0 133 430HD and 440HD IP Phone
9 Troubleshooting
Read this section if a problem with a phone occurs. Contact your administrator if necessary.
Table 9-1: Troubleshooting
Symptom Problem Corrective Procedure
Phone is off
(no LCD displays
and LEDs)
Phone is not
receiving power

Verify that the AC/DC power adapter is attached firmly to the DC
input on the rear of the phone.
 Verify that the AC/DC power adapter is plugged into the
electrical outlet.
 Verify that the electrical outlet is functional.
 If using Power over Ethernet (PoE), contact your network
administrator to check that the switch is powering the phone.
'LAN Link Failure'
message
displayed on
LCD screen
No LAN connection
 Verify that the LAN cable is connected securely to the LAN port
on the rear of the phone.
 Verify that the other end of the LAN cable is connected to the
network (switch). If it's not, inform your network administrator.
Phone is not
ringing
Ring
volume is set
too low
 Increase the volume (see Section 5.12.1)
LCD display is
poor
LCD settings
 Adjust the phone’s screen contrast level (see Section 5.6)
 Adjust the screen’s backlight timeout (see Section 5.7)
Headset has no
audio
Headset not
connected properly
 Verify that your headset is securely plugged into the headset
port located on the side of the phone.
 Verify that the headset volume level is adjusted adequately (see
Section 5.12.5).
9.1 Uploading Logs to MS Server for Support Purposes
An integrated log upload feature allows network administrators to upload logs from the phone to
the Microsoft server for troubleshooting/support purposes, in compliance with Microsoft's
certification requirements for 3
rd
party Skype for Business clients. If a user experiences an
irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer
(FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads
the logs to their PC, performs the analysis, and provides a fix.
 To perform log upload:

Press the MENU hard key and scroll down to select Log upload.