Avaya 9621G - Page 8

Muting a call......................................................................................................................... 57
Configuring mute alert........................................................................................................... 57
Putting a call on hold............................................................................................................. 58
Making an unattended transfer............................................................................................... 58
Making an attended transfer................................................................................................... 59
Setting up enhanced call pickup alerting ................................................................................. 60
Using the conference feature.................................................................................................. 61
Setting up a conference call............................................................................................. 61
Adding a person on hold to a conference call..................................................................... 61
Putting a conference call on hold...................................................................................... 62
Dropping the last participant from a conference call........................................................... 62
Viewing the details of a conference................................................................................... 62
About forwarding calls........................................................................................................... 63
Activating Send All Calls.................................................................................................. 63
Activating call forwarding................................................................................................. 64
Turning off call forwarding................................................................................................ 64
Enabling call forwarding when your line is busy or you do not answer.................................. 64
Setting rules for enhanced call forwarding......................................................................... 65
Chapter 8: Using bridged call appearances......................................................................... 67
Answering a call on a bridged line........................................................................................... 67
Joining a call on a bridged line................................................................................................ 67
Making an outgoing call on a bridged line................................................................................ 68
Excluding others from bridging on to your call.......................................................................... 68
Independent alerting for each bridged call appearance............................................................. 68
Chapter 9: Using the contacts feature.................................................................................. 70
Searching for a contact.......................................................................................................... 70
Extended searching............................................................................................................... 70
Viewing contact details.......................................................................................................... 71
Adding a new contact............................................................................................................ 72
Editing a contact.................................................................................................................... 73
Changing the primary contact number..................................................................................... 73
Deleting a contact.................................................................................................................. 74
Assigning specific ring tone to a contact.................................................................................. 74
Accessing Exchange contacts................................................................................................ 74
Chapter 10: Instant Messaging ............................................................................................. 76
Enabling IM........................................................................................................................... 76
Initiating an IM session from your contacts list......................................................................... 77
Replying to an IM.................................................................................................................. 77
Using IM Templates............................................................................................................... 77
Missed IM counter and alert................................................................................................... 78
Using the IM history............................................................................................................... 78
Chapter 11: Presence............................................................................................................. 79
Viewing contact presence status............................................................................................. 79
Contents
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP 8
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