CCR 1.0 User Guide Page 102
15-601130 Issue 1k (22 May 2009)IP Office
4.6.2 Alarm Report
This report lists the warning and alarms that have occurred.
· Target options: View (fixed).
· Group Result by: Ungrouped (fixed).
The following information is shown for each alarm or warning:
· Time Stamp
The date and time the alarm or warning was triggered and, for alarms that have been cleared, the date and time
the alarm or warning was cleared.
· Type
Whether it was an alarm or a warning.
· Target Name
The hunt group or agent that triggered the warning. For agent and queue state alarms the state is included in the
name, along with the reason code for a Busy Not Available alarm.
· Current Value
The value of the statistic when the alarm or warning occurred.
· Statistic Name
The statistic.
The summary at the end of the report details the total number of warnings and alarms included in the report period.