Avaya IP Office - Queue Call Timed out to Voicemail

CCR 1.0 User Guide Page 148
15-601130 Issue 1k (22 May 2009)IP Office
7.1.6 Queue Call Timed Out to Voicemail
An external call is targeted to a queue. The call is presented to each available agent in turn but remains unanswered.
When the queue's voicemail timeout occurs the call goes to the queue's voicemail mailbox immediately.
Events
Queue Q
Agent A
Agent B
Agent C
· A call is routed to the queue.
Calls Waiting 1
–
–
–
· The call is presented to the first available agent.
Agents Ringing 1
–
–
–
· The call is not answered.
No Answer 1
No Answer 1
–
–
· The call is presented to the next available
agent.
Agents Ringing 1
–
–
–
· The call is not answered.
No Answer 1
–
No Answer 1
–
· The call is presented to the next available
agent.
Agents Ringing 1
–
–
–
· The call is not answered.
–
–
No Answer 1
· While being presented the call times out to
voicemail.
Routed to VM 1
–
–
–
· The caller leaves a message.
New Messages 1
Historical
No Answer 2
Routed to VM 1
New Messages 1
No Answer 1
No Answer
1
No Answer
1
Queues
Answered
Calls
No Answer
Lost
Calls
Routed to
Other
Routed to
Voicemail
Queue Q
0
3
0
0
1
TOTAL
0
3
0
0
1
Agents
Answered
Calls
No Answer
Lost
Calls
Routed to
Other
Agent A
0
1
0
0
Agent B
0
1
0
0
Agent C
0
1
0
0