1.With statistics that support both internal and or external calls, the selection of which call types are reported is
selectable through the statistic's settings.
2.For Agent State (Queue) Time and Queue State Time, separate time thresholds can be set for each state that has
been selected to alarm.
3. / * For Answered Calls, Lost Calls and No Answer, queue calls that overflowed to a queue are included in agent
statistics but not in queue statistics.
4.This documentation uses the full name for IP Office Customer Call Reporter statistics and states. However for the
display in browser screens the IP Office Customer Call Reporter may use abbreviated names. The statistics however
remain the same
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