CCR 1.0 User Guide Page 132
15-601130 Issue 1k (22 May 2009)IP Office
6.3 Amending Supervisor Views
Each supervisor has 3 views which appear as their first 3 tabs. Each view can be configured to show different queues and
statistics. The queues usable are those selected for the supervisor account .
All supervisors, even those without self administration rights, can also adjust their own views . Supervisors can also
rename their 3 views.
To create a view
A. Select the Supervisor Accounts tab and locate the supervisor in the list of supervisor accounts.
B. Click the Views link.
1. Adding Queues
By default all the queues configured for the supervisor are already shown. These are the Queues that the supervisor
has permission to view as specified when creating their supervisor account .
· To add a queue to the view, click Queues. Drag and drop the required queue into the view and when the hatched
lines appear drop it into that area.
· TOTAL can be used to add a summary row to the view. For statistics that are averages, the total will be a
weighted average . For other statistics, it provides a simple total of the column. For the Longest Waiting
Time it is blank.
· To remove a queue from the view, click on the circle next to its name and select Hide.
· To adjust the order of the queues, click on the corner icon and drag the queue to the required position.
129
24
129
205
To Next Page
Loading...
