CCR 1.0 User Guide Page 119
15-601130 Issue 1k (22 May 2009)IP Office
Agent: Agent Phone Controls
5.5.1 Logging In
The state 'Logged In' refers to being logged onto a phone on the telephone system and therefore able to start receiving
and making calls. In order to login you need to know your extension number and your login code. When you login at an
extension, your user settings are applied to that phone. If the extension has a normal user, they are logged off while you
are logged in. If you were previously logged in at another extension, you are automatically logged off from that
extension.
· Programmable Button
Most Avaya feature phones supported by IP Office have programmable buttons . The IP Office system
maintainer can program each of these buttons with features for use by the phone's user.
· If the phone has a Login button on the display:
· Press the Login button.
· Dial your extension number and select Next.
· Dial your login code and select Done.
· Dialing Short Code
The IP Office telephone system maintainer can setup dialing short codes that allow special features to be
accessed by dialing the short code number.
· The default dialing short code for logging in is *35.
· Dial *35.
· Dial * and then your extension number.
· Dial * and then your login code.
· Dial # to finish.
· Phone Manger Agent Login/Logout
For agents who hot desk , Phone Manager can be used to login to the required phone extension. When the
user start Phone Manager, they enter the extension at which they want to login. When they close Phone Manager
they are logged off.
The IP Office maintainer can setup a method for agents to change their login code themselves if required.
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