CCR 1.0 User Guide Page 123
15-601130 Issue 1k (22 May 2009)IP Office
Agent: Agent Phone Controls
5.5.5 Enable/Disable Membership
· The hunt group queues of which an agent is a member are configured by the IP Office telephone system maintainer.
They cannot be changed by the agent or supervisor. However an agent's membership of a hunt group queue can be
disabled.
· When an agent's membership of a queue is disabled, the agent's state for that queue will be reported as Present
when it would normally have been Available.
· On many Avaya display phones, a G on the display indicates that the user currently has their membership of at
least one group enabled.
· Programmable Button
Most Avaya feature phones supported by IP Office have programmable buttons . The IP Office system
maintainer can program each of these buttons with features for use by the phone's user.
· A Hunt Group Enable button, depending on how it is configured, can be used to enable/disable an agent's
membership of a particular group or all groups to which of which they are a member. The button indicates the
current state of the membership.
· Dialing Short Code
The IP Office telephone system maintainer can setup dialing short codes that allow special features to be
accessed by dialing the short code number.
· Short codes using the Hunt Group Enable function can be used to enable the agent's membership of the
queues to which they belong.
· Short codes using the Hunt Group Disable function can be used to enable the agent's membership of the
queues to which they belong.
· Phone Manager Agent Mode
Phone Manager Pro users can select Agent Mode within the applications preferences. This enables a number of
additional icons. Note that selection of this mode can be disabled by the IP Office maintainer. Note: In this mode,
the F1 and F3 functions are swapped. F1 becomes 'account call' and F3 becomes 'make call'.
This icon will display a list of the queues of which the agent is a member. The tick box next to each
indicates whether their membership of that queue is currently enabled.
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