Avaya IP Office - Agent Login and Statistics Viewing

CCR 1.0 User Guide Page 114
15-601130 Issue 1k (22 May 2009)IP Office
5.1 Logging In (Quick Start)
As an agent there are 2 main parts to using IP Office Customer Call Reporter. Logging in on a phone extension and
logging in to IP Office Customer Call Reporter using a web browser.
Information Required
· Your Extension
Number
This will be different from the number of the extension at which you log in.
· Your Login Code
This is assigned by the system maintainer.
· Your Username
This is assigned by the system maintainer.
· Your Password
You initial password is blank but you will be asked to set one as part of the logging in
process.
· Your Email Address
An email address is highly recommended as it allows you to use the Forgot Password
function. If one has already been entered in the IP Office configuration it will be shown.
· Supervisor Name
The name of your call center supervisor is requested while logging in to IP Office Customer
Call Reporter. You then share their views of the statistics.
· Web Address
IP Office Customer Call Reporter is viewed using a web browser and so you will need to know
its web address.
Logging In
1.Login to an extension
You will need to know your own extension number (not that of the phone at which you are logging on) and login
code to do this.
· If the phone has a Login button on the display:
· Press the Login button.
· Dial your extension number and select Next.
· Dial your login code and select Done.
· The default dialing short code for logging in is *35.
· Dial *35.
· Dial * and then your extension number.
· Dial * and then your login code.
· Dial # to finish.
2.Login to IP Office Customer Call Reporter
You will need to know your username and password to do this. If this is the first time you have logged in to IP
Office Customer Call Reporteryou will be asked to set a password and enter an email address. For full details of
the login process refer to Logging In .
· Start your web browser.
· Enter the web address of the IP Office Customer Call Reporter.
· Enter your username and password. If this is the first time you have logged in to IP Office Customer Call
Reporter, leave the password blank as you will be asked to enter one.
· Click OK and select your supervisor.
3.Select a View
There will be 3 tabs, each containing a view setup by your supervisor.
4.Select a Queue
Select a queue within the view to see your own statistics for that queue.
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