Avaya IP Office - Agent State (System) Time

CCR 1.0 User Guide Page 45
15-601130 Issue 1k (22 May 2009)IP Office
Statistics: Agent State (System)
3.5 Agent State (System) Time
Agent State (System) Time
· This statistic is only available for agents.
· It shows how long the agent has been in their current system state.
· The agent's current state can be shown by the related statistic Agent State (System) .
Settings
This statistic has no customizable settings.
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