Avaya IP Office - Queue Call Which Is Lost

CCR 1.0 User Guide Page 145
15-601130 Issue 1k (22 May 2009)IP Office
Call Scenarios: Queue Calls
7.1.3 Queue Call Which is Lost
An external call is targeted to a queue. The call is not answered before the caller hangs up.
Events
Queue Q
Agent A
· A call is routed to the queue.
Calls Waiting 1
–
· The call is presented to the first available agent.
Agents Ringing 1
–
· The caller hangs up.
Lost Calls 1
Lost Calls 1
Historical
Lost Calls 1
Lost Calls 1
Queues
Answered
Calls
No Answer
Lost
Calls
Queue Q
0
0
1
TOTAL
0
0
1
Agents
Answered
Calls
No Answer
Lost
Calls
Agent A
0
0
1
Agent B
0
0
0
Agent C
0
0
0
Notes:
· When a queue call is lost, it is recorded as lost against the queue and against the last agent to which is was
presented.