Avaya IP Office - Agents Present

CCR 1.0 User Guide Page 50
15-601130 Issue 1k (22 May 2009)IP Office
3.10 Agents Present
Agents Present
· This statistic is only available for queues.
· It shows the number of agents who are logged in but whose membership of the queue is currently disabled.
Present
This agent state is reported when an agent is logged in but their membership of the particular queue has been disabled.
In this state they will not be presented with calls targeted to that queue. The agent's state for other queues may still be
available .
Settings
This statistic has no customizable settings.
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