Avaya IP Office - Queue Call Supervised Transfer to Non-Agent

CCR 1.0 User Guide Page 154
15-601130 Issue 1k (22 May 2009)IP Office
7.2.3 Queue Call Supervised Transfer to Non-Agent
In this scenario the agent who answered an external call to the queue transfers it to a non-agent.
Events
Queue Q
Agent A
· A call is routed to the queue.
Calls Waiting 1
–
· The call is presented to the first available
agent.
Agents Ringing 1
–
· The call is answered.
Answered Calls 1
Answered Calls 1
· The call is put on hold pending transfer.
–
–
· The agent dials the transfer target.
–
–
· The call is answered.
Answered Call 1
–
· The agent completes the transfer.
Transferred 1
Transferred 1
Historical
Answered Calls 2
Transferred 1
Answered Calls 1
Transferred 1
Queues
Answered
Calls
No Answer
Transferred
Queue Q
2
0
1
Queue Q2
0
0
0
TOTAL
2
0
1
Agents
Answered
Calls
Internal
Made
Transferred
Agent A
1
0
1
Agent B
0
0
0
Agent C
0
0
0