Avaya IP Office - Agents Ringing

CCR 1.0 User Guide Page 51
15-601130 Issue 1k (22 May 2009)IP Office
Statistics: Agents Present
3.11 Agents Ringing
Agents Ringing
· This statistic is only available for queues.
· It shows the number of agents with queue calls ringing but not yet answered.
· It does not include calls overflowed from the queue or calls that overflowed to the queue.
Call types
Queue
Calls
Direct
Calls
Internal Calls
External Calls
Overflowed
from/to
Queue
/
Agent
/
Settings
This statistic has no customizable settings.
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