· The status Answered is applied to all calls that go to voicemail.
· Reference
The unique reference number for a particular call. This number is also reported in reports based on the Trace
Reports template and can be used as the target for a trace report.
A summary is provided for each item on which the report has been grouped. The summary details the total call, total
internal calls, total incoming external calls and the total outgoing external calls. An additional summary is included at the
end of the report for the whole report.
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