Avaya IP Office - Page 170

CCR 1.0 User Guide Page 170
15-601130 Issue 1k (22 May 2009)IP Office
Queues
Answered
Calls
No Answer
Lost
Calls
Overflowed
Calls
Overflowed
Answered
Overflowed
Lost
Queue Q
0
3
0
1
1
0
Queue Q2
0
0
0
0
0
0
TOTAL
0
3
0
1
1
0
Agents
Answered
Calls
No Answer
Lost
Calls
Agent A
0
1
0
Agent B
0
1
0
Agent C
0
1
0
Queues
Answered
Calls
No Answer
Lost
Calls
Overflowed
Calls
Overflowed
Answered
Overflowed
Lost
Queue Q
0
3
0
1
1
0
Queue Q2
0
0
0
0
0
0
TOTAL
0
3
0
1
1
0
Agents
Answered
Calls
No Answer
Lost
Calls
Agent X
1
0
0
Agent Y
0
0
0
Agent Z
0
0
0
Notes:
· The overflowed call is included in the specific overflow statistics of the queue from which it overflowed.
· The overflowed call is included in the performance statistics of the queue from which it overflowed.
· The overflowed call is not included in any queue statistics of the queue to which it overflowed except the Call
Waiting statistic while the call was waiting to be answered.
· The overflowed call is included in the answered, lost and no answer statistics of the agents in the queue to which it
overflowed.