Avaya IP Office - Page 9

CCR 1.0 User Guide Page 9
15-601130 Issue 1k (22 May 2009)IP Office
Introduction:
1. Introduction
IP Office Customer Call Reporter is a call center reporting application for use with Avaya IP Office telephone systems. IP
Office Customer Call Reporter can report on both individual call center 'agents' and on the queues (hunt groups) of which
those agents are members. IP Office Customer Call Reporter provides both current and historical reports.
This document covers usingage of IP Office Customer Call Reporter version 1.0 with IP Office 4.2 telephone systems.
IP Office Customer Call Reporter is accessed through a web browser using a name and password to login. Those login
details determine whether the IP Office Customer Call Reporter web client runs in agent, supervisor or administrator
mode.