Avaya IP Office - Page 93

CCR 1.0 User Guide Page 93
15-601130 Issue 1k (22 May 2009)IP Office
Reports:
Standard Report Options
· All reports can be used as manual or automatic reports and allow specification of the Report Date Range and
Working Hours.
Supported languages are Dutch, English (UK), English (US), French, Italian, Brazilian Portuguese,
Russian and Spanish.
Report Options\Report
Agent
Summary
Alarm
Report
Call
Details
Call
Summary
Trace
Report
Voicemail
Report
Targets
Agent
–
–
Queue
–
–
–
View
[1]
–
–
DDI
–
–
–
–
CLI
–
–
–
Account Code
–
–
–
–
Call Reference
–
–
–
–
–
Voicemail
–
–
–
–
–
[1]
Include
Include Internal
[1]
[1]
[1]
[1]
Date Range
Working Hours
Include Saturdays
Include Sundays
Group
result by
Ungrouped
–
[1]
[1]
Hour
–
–
–
Day
–
–
–
Week
–
–
–
Queue
[1]
–
–
–
Agent
–
–
–
–
–
CLI
–
–
–
DDI
–
–
–
Account Code
–
–
–
–
1.Fixed non-adjustable setting. When this is the case the control for the setting is not normally displayed in the
report configuration settings.
Non-IP Office Customer Call Reporter Agent and Queue Reporting
Reports can include values for IP Office Customer Call Reporter calls that involved non-IP Office Customer Call Reporter
hunt groups or hunt groups members. These will be reported as Non Hunt Group and Non Agent. Only a single set of
values is reported, not separate values for each non-IP Office Customer Call Reporter hunt group or agent.