BD BACTEC FX - Troubleshooting; General: Instrument Service; Error;Alert Messages

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7 – Troubleshooting
7.1 General: Instrument Service
If your BD BACTEC FX instrument malfunctions or operates unusually in any way, you may initially
attempt to solve the problem by following the recommendations in this section. All other servicing
attempts will terminate the responsibility of the manufacturer under the terms of the warranty.
If you cannot repair a system malfunction, contact your local BD representative. Contact numbers are
listed in Section
9.
This section primarily discusses error messages and codes, which appear when the system has
encountered a known problem. These messages are listed in alphabetical order, along with possible
causes of the error and corrective actions.
7.2 Error/Alert Messages
When the system encounters an alert or error condition, the error is usually displayed in a
message box on the screen (some alerts are only written into the system alert list).
There are several different types of alerts and errors, and they behave in slightly different ways.
• Most system alerts appear in message boxes (some are only sent to the System Alert
Display).
• Most system alerts cause the System indicator to illuminate until the alert is cleared; some
alerts only have to be acknowledged (e.g., select OK) for the indicator to turn off.
• Most system alerts cause the audible alarm tone to sound; some alerts sound continuously
(typically, when the problem must be addressed before operations can continue), some alerts
sound a single tone. The continuous tone can be stopped by selecting OK. This may not clear
the alert condition itself.
• All system alerts are sent to the System Alert Display and print on the Alert List Report (latest
100 alerts). As more than 100 alerts accumulate in the instrument’s alert list, the older ones
age out of the list.
• Some message boxes can clear themselves from the display; others are not cleared until you
acknowledge them (e.g., select OK).
• Activity errors appear in message boxes and do not cause the system alert indicator to light.
They are not sent to the System Alert Display. Activity errors generally happen as a result of
some unexpected action you perform, rather than a fault condition in the instrument.
CAUTION
When the instrument notifies you of alerts and errors, you should
immediately respond to the condition.