3-20 BBP
®
33 Sign & Label Printer
User’s Manual
Tools
Diagnostics
Copy Error Logs
Printer Error Log
1. Insert a USB drive into any available port on the printer.
2. Access Diagnostic mode (see “Enter Diagnostic Mode” on page 3-17).
3. Press T to go to Copy Error Logs, then press .
4. Press to select Printer Error Log, then press . The error log is
written to the USB drive and the message Successfully Copied Error Log
displays.
Note: A message will display if no USB device is detected.
5. Press W repeatedly to exit to the main menu.
6. To view the error log:
a. Remove the USB drive from the printer and insert into your PC.
b. In Windows Explorer, navigate to the USB drive and open the folder
BBP33 Error Logs.
c. Double-click the file PRINTER_ERROR_LOG.txt to view the log.
Script Error Log
1. Access Diagnostic mode (see “Enter Diagnostic Mode” on page 3-17).
2. Press T to go to Copy Error Logs, then press .
3. Press T to go to Script Error Log.
4. Press . The error log is written to the USB drive and the message
Successfully Copied BPL Error Log and Successfully Copied SM Error Log
displays.
Note: A message will display if no USB device is detected.
5. Press W repeatedly to exit to the main menu.
6. To view the error log:
a. Remove the USB drive from the printer and insert into your PC.
b. In Windows Explorer, navigate to the USB drive and open the folder
BBP33 Error Logs.
c. Double-click either of the following files to view the logs:
• BPL_ERROR_LOG.txt
•
SCRIPT_ERROR_LOG.txt
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