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Telephone line or connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick
Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external telephone and dialling the number. Wait to hear the fax
receiving tones before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
Receive Mode settings on page 48.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulties Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine. If you subscribe to
DSL or VoIP services, please contact your service provider for connection
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Receive Mode settings on page 48.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Only mode.
If your Brother machine shares a line with an external answering machine, you
should select the External TAD mode. In External TAD mode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode. In
Fax/Tel mode, your Brother machine will automatically receive faxes and
produce a fast double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to receive faxes.
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