Solve Network Troubles with The Printer's Diagnostic
Functions
• If the printer and wireless router are connected or the printer and computer are connected by USB cable•
but you cannot print:
Change to Offline (Windows)
• In other cases than above:•
Cannot Find Printer on Network/Cannot Print
Cannot Connect to Printer through Wireless Direct
Cannot Find Printer on Network/Cannot Print
Printing Out Network Settings Information:
Note
• indicates descriptions related to Wi-Fi.•
indicates descriptions related to wired LAN.
Follow the procedure below to print out the network settings information.
Step 1
Check that printer and wireless router are turned on.
Turn the wireless router back on.
Wait about five minutes and then turn the printer back on.
Step 2
Check your devices (e.g. computer/smartphone/tablet) are connected to
Internet.
Make sure that devices and the wireless router are connected to via Wi-Fi or Wired LAN, and that the Internet
can be used without problems.
Step 3
Make sure the printer's Wi-Fi setting is enabled and the icon is
displayed.
Make sure the printer's Wired LAN setting is enabled and the icon is
displayed.
Step 4
Move the printer and device (computer/smartphone/tablet) closer to the
wireless router.
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