Canon MAXIFY MB5160 - Printing Problems

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Printing Problems

Printing Does Not Start

Paper Jams

Print Results Are Unsatisfactory

No Ink Comes Out

Paper Does Not Feed Properly/"No Paper" Error

Automatic Duplex Printing Problems

Copying/Printing Stops

Cannot Print Using AirPrint

1106

Main Page

Table of Contents2
Using this Online Manual23
Trademarks and Licenses24
Search Tips33
Using the Machine35
Printing Documents from Your Computer (Windows)36
Printing Documents from Your Computer (Mac OS)39
Copying43
Faxing46
Printer Functions48
Printing from an Airprint-Enabled Printer49
Printing from an Airprint-Enabled Printer with Mac50
Printing from an Airprint-Enabled Printer with Ios Device52
Connect Wirelessly in "Direct Connection56
Download a Variety of Content Materials57
Print Items with Easy-Photoprint+ (Web Application)58
Managing Printer Conveniently Using Quick Utility Toolbox59
Available Connection Methods60
Scan Originals Larger than the Platen62
Scan Multiple Originals at One Time63
Using PIXMA/MAXIFY Cloud Link64
Notice for Web Service Printing65
Using PIXMA/MAXIFY Cloud Link from Your Printer66
Before Using PIXMA/MAXIFY Cloud Link67
Registering Printer Information to PIXMA/MAXIFY Cloud Link69
Application Management72
Using PIXMA/MAXIFY Cloud Link77
Cloud Windows80
Cloud Troubleshooting83
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer84
Before Using Canon Inkjet Cloud Printing Center85
Requirements for Canon Inkjet Cloud Printing Center Operation86
Registering User Information to Canon Inkjet Cloud Printing Center88
Registering User Information to Canon Inkjet Cloud Printing Center (Color LCD Monitor)89
Registering User Information to Canon Inkjet Cloud Printing Center89
Monitor)97
Registering User Information to Canon Inkjet Cloud Printing Center (no LCD Monitor/Using PRO-1000 Series or PRO-500 Series)106
Using Canon Inkjet Cloud Printing Center113
Canon Inkjet Cloud Printing Center Window117
Adding a Printer156
Adding a PIXMA/MAXIFY Cloud Link User159
Troubleshooting Canon Inkjet Cloud Printing Center165
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/Selphy168
Printing with Windows RT169
Online Storage Integration Function170
Handling Paper, Originals, Ink Tanks, Etc171
Loading Paper172
Paper Sources173
Loading Plain Paper / Photo Paper175
Loading Envelopes180
Loading Originals184
Where to Load Originals185
Loading Originals on the Platen Glass186
Loading Documents in the ADF (Auto Document Feeder)187
Loading Based on Use188
Supported Originals190
Inserting a USB Flash Drive192
Inserting a USB Flash Drive193
Removing a USB Flash Drive194
Replacing Ink Tanks195
Replacing Ink Tanks196
Checking Ink Status on the Touch Screen201
Maintenance202
If Printing Is Faint or Uneven203
Maintenance Procedure204
Printing the Nozzle Check Pattern206
Examining the Nozzle Check Pattern208
Cleaning the Print Head210
Deep Print Head Cleaning212
Aligning the Print Head214
Aligning the Print Head Manually216
Performing Maintenance Functions from Your Computer (Windows)220
Cleaning the Print Heads221
Aligning the Print Head Position223
Aligning the Print Head Position Manually224
Printing a Nozzle Check Pattern227
Cleaning228
Cleaning Exterior Surfaces229
Cleaning the Platen Glass and Document Cover230
Cleaning the ADF (Auto Document Feeder)231
Cleaning Paper Feed Rollers233
Cleaning Inside the Machine (Bottom Plate Cleaning)235
Cleaning Cassette Pads238
Overview239
Safety241
Safety Precautions242
Regulatory Information243
Weee (Eu&Eea)248
Main Components and Their Use260
Main Components261
Front View262
Rear View264
Inside View265
Operation Panel266
Power Supply268
Confirming that the Power Is on269
Turning the Machine on and off270
Checking the Power Plug/Power Cord272
Unplugging the Machine273
Using the Operation Panel274
Entering Numbers, Letters, and Symbols278
Changing Settings280
Changing Printer Settings from Your Computer (Windows)281
Changing the Print Options282
Registering a Frequently Used Printing Profile283
Managing the Printer Power285
Reducing the Printer Noise286
Changing the Printer Operation Mode288
Changing Settings from Operation Panel290
Changing Settings from Operation Panel291
Setting Items on Operation Panel293
FAX Settings294
Print Settings298
LAN Settings299
Device User Settings304
Timezone List307
Language Selection309
Firmware Update310
Cassette Settings312
Administrator Password Setting313
Setting Administrator Password on Operation Panel314
Operation Restrictions316
Restricting Machine Operation317
Reset Setting320
Web Service Setup322
System Information323
ECO Settings324
Quiet Setting329
Registering Favorite Settings (Custom Profiles)331
Checking the Total Number of Uses of Machine333
Changing Printer's Setting Using Web Browser334
Changing Settings Using Web Browser335
Registering Printer's Root Certificate to Web Browser338
Changeable Setting Items Using Web Browser342
Setting Password344
Setting Mail Server346
Specifying Mail Setting for Sending Scanned Data348
Receiving Printer Status by E-Mail349
Network Connection351
Network Connection Tips352
Default Network Settings353
Another Printer Found with same Name355
Connecting to Another Computer Via Lan/Changing from USB to LAN Connection356
Printing Network Settings357
Changing LAN Connection Method/Changing Wireless LAN Connection Method363
Network Settings (IJ Network Device Setup Utility) (Windows)365
IJ Network Device Setup Utility366
Starting up IJ Network Device Setup Utility367
IJ Network Device Setup Utility Screen368
Performing Network Settings373
Performing/Changing Wired LAN Settings374
Performing/Changing Wireless LAN Settings377
Assigning Printer Information381
Initializing Network Settings382
Changing Administrator Password383
Setting Criteria for Printer Search/Searching Specific Printer384
If WEP Details Screen Appears386
If WPA/WPA2 Details Screen Appears387
Checking Network Status388
Checking Wireless Network Status389
Displaying Computer Network Information390
Displaying Printer Network Information391
Checking Connection Status between Printer and Wireless Router392
Checking Network Setting Difference393
IJ Network Device Setup Utility Menus394
Printer Menu395
View Menu397
Option Menu399
Help Menu400
Other Network Information401
Technical Terms402
Restrictions409
Firewall410
Ensuring Optimal Printing Results411
Ink Tips412
Printing Tips413
Check Paper Settings before Printing414
Set Cassette Paper Information after Loading Paper415
Canceling Print Jobs416
Keeping Print Quality High417
Transporting Your Machine418
Legal Restrictions on Scanning/Copying419
Specifications420
Information about Paper425
Supported Media Types426
Paper Load Limit428
Unsupported Media Types430
Handling Paper431
Print Area432
Print Area433
Standard Sizes434
Envelopes436
Administrator Settings437
Sharing the Printer on a Network438
Setting up a Shared Printer439
Restrictions on Printer Sharing441
Administrator Password443
Password and Cookie445
How to Locate Your Printer's Serial Number447
Registering Root Certificate to Web Browser448
Printing449
Printing from Computer450
Printing from Application Software (Windows Printer Driver)451
Printing with Easy Setup452
Paper Settings on the Printer Driver and the Printer (Media Type)455
Paper Settings on the Printer Driver and the Printer (Paper Size)456
Various Printing Methods457
Setting a Page Size and Orientation458
Setting the Number of Copies and Printing Order459
Setting the Stapling Margin461
Fit-To-Page Printing463
Scaled Printing465
Page Layout Printing468
Tiling/Poster Printing470
Booklet Printing473
Duplex Printing475
Stamp/Background Printing479
Setting up Envelope Printing488
Printing on Postcards490
Displaying the Print Results before Printing492
Setting Paper Dimensions (Custom Size)493
Editing the Print Document or Reprinting from the Print History495
Changing the Print Quality and Correcting Image Data499
Printing a Color Document in Monochrome500
Specifying Color Correction502
Adjusting Color Balance510
Adjusting Color Balance Using Sample Patterns (Printer Driver)512
Adjusting Brightness516
Adjusting Intensity518
Adjusting Contrast520
Adjusting Intensity/Contrast Using Sample Patterns (Printer Driver)522
Overview of the Printer Driver526
Canon IJ Printer Driver527
Canon IJ Status Monitor529
Canon IJ Preview531
Deleting the Undesired Print Job532
Instructions for Use (Printer Driver)533
Printer Driver Description535
Quick Setup Tab Description536
Main Tab Description542
Page Setup Tab Description547
Maintenance Tab Description559
Canon IJ Preview Description565
Canon IJ XPS Preview Description568
Canon IJ Status Monitor Description577
Updating the MP Drivers580
Obtaining the Latest MP Drivers581
Deleting the Unnecessary MP Drivers582
Before Installing the MP Drivers583
Installing the MP Drivers584
Printing Using a Web Service585
Printing with Google Cloud Print587
Getting Google Account589
Registering Printer with Google Cloud Print590
Printing from Computer or Smartphone with Google Cloud Print593
Deleting Printer from Google Cloud Print597
Printing from a Device Equipped with Windows 10 Mobile601
Printing from Smartphone/Tablet602
Printing Directly from Smartphone/Tablet603
Android Print604
Using Machine with Direct Connection610
Printing Using a Web Service615
Printing Using Operation Panel619
Printing Photo Data620
Printing Photographs Saved on USB Flash Drive621
Setting Items for Photo Printing Using Operation Panel626
Using Useful Display Functions627
Printing Documents (PDF File) Saved on USB Flash Drive629
Paper Settings633
Copying637
Making Copies638
Displaying Preview Screen641
Setting Items for Copying643
Reducing/Enlarging Copies646
Two-Sided Copying648
Special Copy Menu652
Copying Two Pages Onto Single Page653
Copying Four Pages Onto Single Page656
Copying Thick Originals such as Books659
Copying ID Card to Fit Onto Single Page660
Collated Copying662
Copying from Smartphone/Tablet664
Scanning666
Scanning from Computer (Windows)667
Using IJ Scan Utility668
What Is IJ Scan Utility (Scanner Software)669
Starting IJ Scan Utility671
Scanning Documents672
Scanning Photos673
Scanning with Favorite Settings674
Scanning Originals Larger than the Platen (Image Stitch)675
Adjusting Cropping Frames in the Image Stitch Window680
Extracting Text from Scanned Images (OCR)681
Sending Scanned Images Via E-Mail683
Scanning Multiple Originals at One Time684
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)688
Scanning both Sides of each Document at One Time693
Saving after Checking Scan Results697
IJ Scan Utility Screens700
IJ Scan Utility Main Screen701
Settings Dialog Box703
Save Settings Dialog Box760
Password Security Settings Dialog Box764
Image Stitch Window766
Scanning Using Application Software (Scangear)771
What Is Scangear (Scanner Driver)772
Scanning with Advanced Settings Using Scangear (Scanner Driver)774
Starting Scangear (Scanner Driver)775
Scanning in Basic Mode776
Scanning in Advanced Mode779
Scanning Multiple Documents from the ADF (Auto Document Feeder) in Advanced Mode781
Scanning Multiple Documents at One Time with Scangear (Scanner Driver)783
Correcting Images and Adjusting Colors with Scangear (Scanner Driver)787
Correcting Images (Unsharp Mask, Reduce Dust and Scratches, Fading Correction, Etc.)788
Adjusting Colors Using a Color Pattern792
Adjusting Saturation and Color Balance794
Adjusting Brightness and Contrast796
Adjusting Histogram799
Adjusting Tone Curve803
Setting Threshold806
Scangear (Scanner Driver) Screens807
Basic Mode Tab808
Advanced Mode Tab816
Input Settings822
Output Settings825
Image Settings828
Color Adjustment Buttons833
Preferences Dialog Box836
Scanner Tab837
Preview Tab840
Scan Tab842
Color Settings Tab843
Positioning Originals (Scanning from Computer)845
Adjusting Cropping Frames (Scangear)848
General Notes (Scanner Driver)852
Other Scanning Methods854
Scanning with WIA Driver855
IJ Network Scanner Selector EX2 Menu and Setting Screen859
Uninstalling IJ Network Scanner Selector EX2862
Scanning Tips863
Resolution864
Data Formats866
Color Matching867
Positioning Originals (Scanning from Computer)868
Network Scan Settings871
Scanning from Computer (Mac OS)875
Scanning from Operation Panel876
Forwarding Scanned Data to Computer Using Operation Panel877
Sending Scanned Data as E-Mail from Computer881
Sending Scanned Data as E-Mail from Machine885
Sending Scanned Data as E-Mail from Machine886
Registering Recipients' E-Mail Address891
Registering Recipients in Group E-Mail894
Changing Registered Information898
Deleting Registered Information900
Importing/Exporting E-Mail Address Book901
Saving Scanned Data on USB Flash Drive903
Forwarding Scanned Data to Shared Folder on Computer907
Deleting Scanned Data on USB Flash Drive910
Setting Items for Scanning Using Operation Panel912
Setting up Operation Panel with IJ Scan Utility (Windows)914
Scanning Using Smartphone/Tablet917
Faxing919
Preparing for Faxing920
Connecting Telephone Line921
Setting Telephone Line Type924
Setting Receive Mode927
Setting Sender Information932
Sending Faxes Using Operation Panel of Printer939
Sending Faxes by Entering Fax/Telephone Number940
Resending Faxes (Redialing Busy Number)944
Setting Items for Sending Faxes946
Sending Faxes Using Useful Functions947
Sending Fax after Speaking on Telephone948
Sending Fax to Registered Recipient950
Sending same Document to Several Recipients (Sequential Broadcasting)953
Preventing Mistransmission of Faxes957
Using on Hook Dial Function959
Registering Recipients961
Registering Recipients Using Operation Panel of Printer962
Registering Fax/Telephone Number of Recipients963
Registering Recipients in Group Dial967
Changing Registered Information971
Deleting Registered Information973
Printing List of Registered Destinations974
Registering Recipients Using Speed Dial Utility2 (Windows)975
Starting up Speed Dial Utility2976
Speed Dial Utility2 Dialog Box977
Saving Registered Telephone Directory on Printer to Your Computer979
Registering a Fax/Telephone Number Using Speed Dial Utility2980
Changing a Fax/Telephone Number Using Speed Dial Utility2982
Deleting a Fax/Telephone Number Using Speed Dial Utility2984
Changing Sender Information Using Speed Dial Utility2985
Registering/Changing Rejected Number Using Speed Dial Utility2986
Registering Telephone Directory Has Been Saved on Your Computer to Printer987
Receiving Faxes988
Receiving Faxes989
Changing Paper Settings994
Memory Reception996
Receiving Faxes Using Useful Functions998
Saving Received Faxes Automatically on USB Flash Drive999
Forwarding Received Faxes Automatically to Shared Folder on Computer1001
Remote Reception1003
Rejecting Fax Reception1004
Using Caller ID Service to Reject Calls1007
Other Useful Fax Functions1009
Using Information Services1010
Transmission/Reception of Faxes Using ECM1012
Document Stored in Printer's Memory1013
Printing Document in Printer's Memory1014
Deleting Document in Printer's Memory1016
Saving Document in Printer's Memory to USB Flash Drive1018
Forwarding Document in Printer's Memory to Shared Folder on Computer1021
Summary of Reports and Lists1024
Sending Faxes from Computer (Windows)1029
Sending a FAX (Fax Driver)1030
Creating an Address Book (Fax Driver)1033
Edit or Remove a Recipient from an Address Book (Fax Driver)1037
Search for a Recipient in an Address Book (Fax Driver)1040
Cannot Send Faxes from Computer1042
How to Open the Setting Screen of the Fax Driver1044
General Notes (Fax Driver)1046
Sending Faxes from Computer (Mac OS)1047
Sending a Fax1048
General Notes1051
Troubleshooting1052
Network Communication Problems1054
Cannot Find Machine on Network1055
Cannot Find Machine on Check Printer Settings Screen1056
Cannot Find Machine after Searching It on Printer Detection Screen During Setup1070
Searching Machine by IP Address or Host Name During Setup (Windows)1072
Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen1075
Cannot Find Machine While Using Wireless LAN1077
Cannot Find Machine While Using Wired LAN1079
Network Connection Problems1080
Machine Suddenly Cannot be Used1081
Network Key Unknown1086
Administrator Password Set for Machine Unknown1088
Machine Cannot be Used after Replacing Wireless Router or Changing Its Settings1089
Printing Is Slow1091
Cannot Access to Internet on Wireless LAN from Communication Device1092
Ink Level Not Shown on Printer Status Monitor (Windows)1093
Other Network Problems1094
Message Appears on Computer During Setup1095
Packets Are Sent Constantly (Windows)1097
Checking Network Information1098
Restoring to Factory Defaults1101
Problems While Printing/Scanning from Smartphone/Tablet1102
Cannot Print/Scan from Smartphone/Tablet1103
Printing Problems1106
Printing Does Not Start1107
Paper Jams1110
Print Results Are Unsatisfactory1112
Cannot Complete Printing1114
Part of Page Is Not Printed (Windows)1115
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear1116
Lines Are Misaligned1119
Lines Incomplete or Missing (Windows)1120
Images Incomplete or Missing (Windows)1121
Ink Blots / Paper Curl1122
Paper Is Smudged / Printed Surface Is Scratched1123
Back of Paper Is Smudged1127
Uneven or Streaked Colors1128
No Ink Comes out1130
Paper Does Not Feed Properly/"No Paper" Error1131
Automatic Duplex Printing Problems1133
Copying/Printing Stops1135
Cannot Print Using Airprint1136
Scanning Problems (Windows)1137
Scanning Problems1138
Scanner Does Not Work1139
Scangear (Scanner Driver) Does Not Start1140
Error Message Appears and the Scangear (Scanner Driver) Screen Does Not Appear1141
Cannot Scan Multiple Originals at One Time1142
Slow Scanning Speed1143
There Is Not Enough Memory." Message Is Displayed1144
Computer Stops Operating During Scanning1145
Scanner Does Not Work after Upgrading Windows1146
Scanned Image Does Not Open1147
Scan Results Are Unsatisfactory1148
Moire Appears in Scan Results1149
Scan Quality (Image Displayed on the Monitor) Is Poor1150
Scanned Image Is Surrounded by Extra White Areas1152
Cannot Scan at the Correct Size1153
Panel1154
Original Is Placed Correctly, but the Scanned Image Is Slanted1155
Scanned Image Is Enlarged (Reduced) on the Computer Monitor1156
Software Problems1157
IJ Scan Utility Error Messages1159
Scangear (Scanner Driver) Error Messages1161
Faxing Problems1164
Problems Sending Faxes1165
Cannot Send a Fax1166
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering Numbers1168
Errors Often Occur When You Send a Fax1169
Problems Receiving Faxes1170
Cannot Receive a Fax, Cannot Print a Fax1171
Printer Does Not Switch Automatically between Voice and Fax Calls1174
Quality of Received Fax Is Poor1175
Cannot Receive a Color Fax1176
Errors Often Occur When You Receive a Fax1177
Cannot Send a Fax Clearly1178
Telephone Problems1179
Cannot Dial1180
Telephone Disconnects During a Call1181
Mechanical Problems1182
Power Does Not Come on1183
USB Connection Problems1184
Cannot Communicate with Machine Via USB1185
Display on Touch Screen Is off1186
Touch Screen Shows Wrong Language1187
Print Head Holder Does Not Move to Replacement Position1188
Printer Status Monitor Not Displayed (Windows)1189
Installation and Download Problems1190
Cannot Install MP Drivers1191
Easy-Webprint EX Does Not Start or Easy-Webprint EX Menu Does Not Appear (Windows)1193
Updating MP Drivers in Network Environment (Windows)1194
Errors and Messages1195
An Error Occurs1196
A Message for Faxing Is Displayed on Fax Standby Screen1198
Message Appears1201
If You Cannot Solve a Problem1210
List of Support Code for Error1211
List of Support Code for Error (Paper Jams)1213
Other Cases1229

Canon MAXIFY MB5160 - Printing Problems

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