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Cisco SPA 502G Administration Guide
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Configuring Re
gional Parameters and Supplementar
y Ser
vice
s
Localizing Y
our IP Phone
Cisco Small Busines
s SP
A 300 Series
, S
P
A 500 Seri
es
, and WIP310 IP Phone
Administration Guide
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186
Table of Contents
Default Chapter
3
Table of Contents
3
Chapter 1: Getting Started
14
Overview of the Phones
14
Cisco SPA 500S Attendant Console
16
Network Configurations
16
Cisco SPA 9000 Voice System
17
Cisco Unified Communications 500 Series for Small Business
18
Other SIP IP PBX Call Control Systems
19
Prerequisites
19
Upgrading Firmware
20
Determining the Current Firmware Version
20
Determining Your IP Address
22
Downloading the Firmware
23
Installing the Firmware
23
Using the Web-Based Configuration Utility
24
Understanding Administrator and User Views
26
Accessing Administrative Options
27
Understanding Basic and Advanced Views
27
Using the Web Administration Tabs
27
Roadmap to Configuration Utility Features
28
Viewing Phone Information
31
Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone
31
Chapter 2: Configuring Lines and Extensions
35
Configuring Lines
35
Shared Line Appearances
35
Configuring a Line
36
Configuring Shared Line Appearance
37
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone
38
Configuring Call Pickup and Busy Lamp Field
38
Configuring Speed Dial
39
Configuring Unused Line Keys for Call Park on the Cisco SPA 525G/525G2 (Metaswitch)
40
Configuring Unused Line Keys to Access Services
41
Or Cisco SPA 500 Series IP Phone
43
Configuring Line Key LED Patterns on the Cisco SPA 300 Series or Cisco SPA 500 Series IP Phone
43
Configuring Extensions
45
Chapter 3: Customizing Cisco SPA and Wireless IP Phones
47
Configuring Phone Information and Display Settings
48
Configuring the Phone Name
48
Configuring Voice Mail
48
Configuring Internal Voice Mail for each Extension (When Using Cisco SPA 400 for Voice Mail)
49
Customizing the Startup Screen
49
Changing the Display Background (Cisco SPA 300 Series and Cisco SPA 500 Series)
51
Configuring the Screen Saver
52
Configuring the LCD Contrast
54
Configuring Back Light Settings (Cisco SPA 525G/525G2)
55
Configuring Linksys Key System Parameters
55
Enabling Call Features
56
Enabling Anonymous Call and Caller ID Blocking Services
56
Enabling Automatic Call Distribution (ACD) Service
57
Enabling Call Back Service
57
Enabling Call Park and Call Pickup Services
58
Enabling Call Transfer and Call Forwarding Services
58
Enabling Conferencing
59
Enabling Do Not Disturb
59
Enabling the Missed Call Shortcut
60
Logging Missed Calls (Cisco SPA 300 Series and Cisco SPA 500 Series)
60
Enabling Paging (Intercom)
61
Single Page
61
Group Paging
61
Configuring a Phone to Automatically Accept Pages
61
Configuring Paging Groups
62
Enabling Secure Call
63
Enabling Service Announcements
63
Customizing Phone Softkeys
64
Programmable Softkeys
68
Configuration Example
69
Configuring the Message Waiting Indicator
70
Configuring Ring Tones
71
Configuring On-Demand Ring Tones (Cisco SPA 525G/525G2)
72
User-Created MP3 Ring Tones (Cisco SPA 525G/525G2)
73
Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA 30X and Cisco SPA 50XG Only)
73
Assigning a Ring Tone to an Extension
75
Configuring RSS Newsfeeds on the Cisco SPA 525G/525G2 IP Phone
75
Configuring Audio Settings
76
Configuring Audio Input Gain (Cisco SPA 300 Series and Cisco SPA 500 Series)
77
Enabling Wireless (Cisco SPA 525G/525G2 Only)
78
Configuring Bluetooth (Cisco SPA 525G/525G2 Only)
78
Enabling Bluetooth (Cisco SPA 525G/525G2)
78
Using a Bluetooth Headset (Cisco SPA 525G/525G2)
79
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone
81
Initiating Pairing from the Cisco SPA 525G2
81
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone
82
Enabling SMS Messaging
83
Enabling the Web Server
84
Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones
86
Configuring Broadsoft Settings (Cisco SPA 300 Series and Cisco SPA 500 Series)
90
Configuring Broadsoft Directory
90
Configuring Synchronization of Do Not Disturb and Call Forward
91
Configuring XML Services
92
Configuring Music on Hold
94
Configuring Extension Mobility
95
Configuring Video Surveillance on the Cisco SPA 525G/525G2
96
Configuring the User Name and Account on the Camera
97
Configuration Utility
97
Viewing the Video
98
Chapter 4: Configuring SIP, SPCP, and NAT
99
Session Initiation Protocol and Cisco IP Phones
99
SIP over TCP
100
SIP Proxy Redundancy
101
Configuring Survivable Remote Site Telephony (SRST) Support
101
RFC3311 Support
102
Support for SIP NOTIFY XML-Service
102
Configuring SIP
102
Configuring SIP Parameters
102
Configuring SIP Timer Values
106
Configuring Response Status Code Handling
109
Configuring RTP Parameters
109
Configuring SDP Payload Types
111
Configuring SIP Settings for Extensions
114
Configuring a SIP Proxy Server
118
Configuring Subscriber Information Parameters
121
Configuring SPCP on the Cisco SPA 525G/525G2
122
Configuring SPCP on the Cisco SPA 300 Series and Cisco SPA 50XG
123
Network Address Translation (NAT) and Cisco IP Phones
123
NAT Mapping with Session Border Controller
124
NAT Mapping with SIP-ALG Router
124
Configuring NAT Mapping with a Static IP Address
124
Configuring NAT Mapping with STUN
125
Determining Whether the Router Uses Symmetric or Asymmetric NAT
126
Chapter 5: Configuring Security, Quality, and Network Features
128
Setting Security Features
128
SIP Initial INVITE and MWI Challenge
129
SIP over TLS
129
SRTP and Securing Calls
130
Secure Call Indication Tone
131
Ensuring Voice Quality
132
Supported Codecs
132
Bandwidth Requirements
133
Factors Affecting Voice Quality
134
Configuring Voice Codecs
137
Configuring Domain and Internet Settings
140
Configuring Restricted Access Domains
140
Configuring DHCP, Static IP, and Pppoe Information
141
Setting a Static IP Address
142
Configuring Pppoe Settings (Cisco SPA 525G/525G2 Only)
143
Setting Optional Network Parameters
143
Configuring VLAN Settings
145
Using the IP Phones in a VLAN
145
Configuring SSL VPN on the Cisco SPA 525G/525G2
147
Configuring the VPN on the Security Appliance
148
Configuring the VPN on the Cisco SPA 525G/525G2
148
Chapter 6: Provisioning Basics
151
Provisioning Capabilities
152
Provisioning Configuration from Phone Keypad
152
IP Phone Configuration Profiles
154
Obtaining the SPC Tool
155
General Purpose Parameters
156
Sample Configuration File
156
Upgrading, Resyncing, and Rebooting Phones
157
Firmware Upgrade Parameters
158
Resyncing a Phone
159
Rebooting a Phone
160
Redundant Provisioning Servers
160
Retail Provisioning
160
Automatic In-House Preprovisioning
161
Configuration Access Control
162
Using HTTPS
162
Server Certificates
163
Client Certificates
163
Obtaining a Server Certificate
164
Chapter 7: Configuring Regional Parameters and Supplementary Services
165
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
166
Example 1: Normal Ring
166
Example 2: Distinctive Ring (Short,Short,Short,Long)
166
Example 1: Dial Tone
167
Example 3: SIT Tone
167
Example 1: SIT Tone
168
Call Progress Tones
169
Distinctive Ring Patterns
169
Control Timer Values (Sec)
170
Configuring Supplementary Services (Star Codes)
171
Entering Star Code Values
171
Activating or Deactivating Supplementary Services
176
Vertical Service Announcement Codes (Cisco SPA 300 and Cisco SPA 500 Series)
176
Bonus Services Announcement Description
177
Outbound Call Codec Selection Codes
178
Miscellaneous Parameters
179
DTMF Parameters
179
Localizing Your IP Phone
180
Managing the Time and Date
181
Configuring Daylight Savings Time
182
Daylight Saving Time Examples
183
Selecting a Display Language
183
Creating a Dictionary Server Script
184
Chapter 8: Configuring Dial Plans
186
About Dial Plans
186
Digit Sequences
188
Digit Sequence Examples
190
Acceptance and Transmission of the Dialed Digits
192
Dial Plan Timer (Off-Hook Timer)
193
Syntax for the Dial Plan Timer
193
Interdigit Long Timer (Incomplete Entry Timer)
194
Syntax for the Interdigit Long Timer
194
Interdigit Short Timer (Complete Entry Timer)
195
Syntax for the Interdigit Short Timer
195
Editing Dial Plans on the IP Phone
196
Resetting the Control Timers
197
Chapter 9: Configuring the Cisco SPA 500S Attendant Console
198
Cisco SPA 500S Features
199
Setting up the Cisco SPA 500S Attendant Console
200
Configuring the Cisco SPA 9000 for the Cisco SPA 500S
201
Configuring the Broadsoft Server for the Cisco SPA 500S
201
Configuring the Asterisk Server for the Cisco SPA 500S
202
Configuring the Cisco SPA 500S
203
Unit/Key Configuration Scripts
204
Assigning Cisco SPA 500S Leds to Phone Extensions
206
Cisco SPA 9000 Syntax
206
Broadsoft Syntax
207
Asterisk Syntax
207
Configuring Broadsoft Busy Lamp Field Auto-Configuration
207
Attendant Console Parameters
208
Monitoring the Cisco SPA 500S
209
Cisco SPA 500S Unit Monitoring Notes
210
Chapter A: Creating an LED Script
211
LED Script Examples
212
LED Pattern
212
Appendix B: Cisco SPA IP Phone Field Reference
214
Info Tab
215
System Information
215
Network Configuration (SPCP)
217
VPN Status (SPA 525G/525G2 Only)
218
Product Information
218
Phone Status
219
Ext Status
221
Line/Call Status
221
Downloaded Ring Tone
223
System Tab
224
System Configuration
224
Internet Connection Type and Static IP Settings
225
Pppoe Settings (Cisco SPA 525G/525G2 Only)
226
Optional Network Configuration
227
VLAN Settings
228
Wi-Fi Settings (Cisco SPA 525G/525G2 Only)
229
Bluetooth Settings (Cisco SPA 525G/525G2 Only)
229
VPN Settings (Cisco SPA 525G/525G2 Only)
229
SIP Tab
230
SIP Parameters
230
SIP Timer Values (Sec)
234
Response Status Code Handling
236
RTP Parameters
237
SDP Payload Types
239
NAT Support Parameters
242
Linksys Key System Parameters
244
Provisioning Tab
244
Regional Tab
245
Call Progress Tones
245
Distinctive Ring Patterns
248
Control Timer Values (Sec)
249
Vertical Service Activation Codes
250
Vertical Service Announcement Codes
255
Outbound Call Codec Selection Codes
255
Time (Cisco SPA 525G/525G2 Only)
258
Language (Cisco SPA 525G/525G2 Only)
258
Miscellaneous
258
Phone Tab
264
General
264
Line Key
267
Miscellaneous Line Key Settings
269
Line Key LED Pattern
269
Supplementary Services
271
Ring Tone (Cisco SPA 300 Series and Cisco SPA 500 Series)
273
Ring Tone (WIP310)
274
Auto Input Gain (Db)
275
Multiple Paging Group Parameters
276
Broadsoft Settings
276
Lightweight Directory Access Protocol (LDAP) Corporate Directory Search
278
XML Service
281
Extension Mobility
281
Programmable Softkeys
282
Ext Tab
284
General
285
Share Line Appearance
285
NAT Settings
286
Network Settings
286
SIP Settings
287
Call Feature Settings
290
Proxy and Registration
293
Subscriber Information
295
Audio Configuration
296
Dial Plan
299
User Tab
300
Call Forward
300
Speed Dial
301
Supplementary Services
301
Camera Settings (Cisco SPA 525G/525G2)
301
Web Information Service Settings (Cisco SPA 525G/525G2)
301
Audio Volume
302
Screen (Cisco SPA 525G/525G2)
302
Attendant Console Tab (Cisco SPA 500 Series)
304
General
304
Unit 2
305
Attendant Console Status
306
Cisco SPA 525G/525G2-Specific Tabs
307
Wi-Fi
307
Bluetooth
307
Personal Address Book
308
Call History
309
Where to Go from here
310
Product Resources
310
Other manuals for Cisco SPA 502G
User Guide
8 pages
Quick Start Guide
2 pages
5
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Cisco SPA 502G Specifications
General
Brand
Cisco
Model
SPA 502G
Category
IP Phone
Language
English
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