Customizing Cisco SPA and Wireless IP Phones
Configuring the Message Waiting Indicator
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 58
3
STEP 4 Under Programmable Softkey Enable, choose yes.
STEP 5 In the Programmable Softkeys section, edit the following:
• Programmable Softkey Enable: yes
• PSK1: fnc=sd;ext=200@$PROXY;vid=2;nme=Sales
• Idle Key List: Edit the field to add psk1|1 to the beginning of the string; for
example:
psk1|1;em_login;acd_login;acd_logout;avail;unavail;
redial;dir;cfwd;dnd;lcr;pickup;gpickup;unpark;em_logout;
• Off Hook Key List: Edit the field to add psk1|1 to the beginning of the string;
for example:
psk1|1;option;redial;dir;cfwd;dnd;lcr;unpark;pickup;
gpickup;
• Connected Key List: Edit the field to add psk1|1 to the string, editing the
existing
softkeyname
|1 to PSK1. For example, the original string:
hold|1;endcall|2;conf|3;xfer|4;bxfer;confLx;xferLx;park;p
hold;flash;
becomes:
psk|1;hold|2;endcall|3;conf|4;xfer;bxfer;confLx;xferLx;
park;phold;flash
STEP 6 Click Submit All Changes. The “Sales” speed dial softkey is displayed in the lower
left of the screen when the phone is idle, when the phone is connected on a call,
and when the phone is off hook.
Configuring the Message Waiting Indicator
You can configure the message waiting indicator (MWI) for separate extensions on
the phone. The MWI lights based on the presence of new voicemail messages in
the mailbox. However, if the indicator at the top of your Cisco SPA 300 Series or
Cisco SPA 500 Series IP Phone is not lighting when voice mail is left, or you are not
seeing message waiting notifications on your WIP310:
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