Citizen CL-S400DT - Chapter 4 Troubleshooting; Error Message and Corrective Actions

Chapter 4 Troubleshooting
4-1. Error Message and Corrective Actions
4-3 CL-S400DT
4-1. Error Message and Corrective Actions
When an error occurs, the error condition will be displayed on the operation panel. The POWER
LED flashes in red and the LCD shows the error contents.
In case of an error, the printer enters off line except for the following errors.
- LCD: Alarm Head Hot
- LCD: Alarm Cutter Hot
- LCD: Alarm Head Check
Causes/Corrective Actions POWER LED LCD
Head temperature - high temperature abnormality
• Printing stops temporarily.
Wait until the thermal head gets cool.
Flashing in red Alarm
Head Hot
Head temperature - low temperature abnormality
• Printing is impossible. Start printing after the
thermal head becomes warm.
Flashing in red Error
Head Cold
Cutter motor temperature abnormality (Option)
• Cutting action stops temporarily.
Wait until the cutter motor gets cool.
Flashing in red Alarm
Cutter Hot
Cover open
• Close the cover.
Flashing in red Error
Cover Open
Paper end
• Add media.
Flashing in red Error
Paper End
Paper out (paper position undetectable)
• Incorrect positioning of the adjustable sensor:
Adjust the sensor position correctly to label
media and the black mark of tag media..
• Incorrect setting of “Media Sensor” submenu:
Match the setting (See Through, Reflect, None)
with media to be used.
• Incorrect sensor adjustment against media to be
used:
Enter sensor adjustment mode by turning ON
while pressing and holding [MENU], [FEED]
and [STOP] keys. Then perform sensor
adjustment.
For details, refer to 2-3-3 “(3) How to change the
settings in Factory mode” in Chapter 2.
Flashing in red Error
Paper Load
Paper jam
• Remove the jammed media.
Flashing in red Error
Paper Jam