Call Transferring
Screened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the transfer (giving
thatusertheopportunitytoprepareforthecall), youhave madea screenedtransfer.
•
To screen and transfer a call to another telephone in the
system,
1. ANSWER call.
2. PRESS TRNS/CNF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR
PRESS DSS/BLF button for that extension.
4. ANNOUNCE call when intercom party answers.
5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP.
Theintercompartythenhasthecall(ifheorsheansweredthescreened transfer with
the handset). If you announce the transfer over the speaker, the intercom party’s
telephone will ring with the transferred call after you hang up.
•
Ifthe intercompartyis busy, takeoneof the
following steps (if made available at your
telephone by installer programming):
1. SELECT
RECON
to reconnect the call to your
station.
2. SELECT
SOHVA
to interrupt the call and tell the
intercom party that a call awaits.
3. SELECT
MSG
to leave a message-waiting indication at the called
station.
40 LCD Speakerphone Station User’s Guide
Advanced Call Handling GCA70-258
J Doe Ext 321 Is Busy
SOHVA
RECON MSG
Attempting a Transfer
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