Troubleshooting
3-11
Fault Messages (continued)
Displayed Message Description Solution
OUT OF STOCK
No media is
detected.
Ensure correct media loading and Media Sensor
adjustment. Then, if the problem persists, it can be
due to one of following reasons:
1) The PAPER OUT DISTANCE may need to be
increased.
2) Calibration may be needed (see Section 2.1.2).
3) The Media Sensor may be defective; replace it (see
Section 4.7).
4) The Main Logic PCB may be defective; replace it
(see Section 4.11).
POSITION FAULT
Quick Calibration
failed; or, the
printer was turned
off (or reset) during
a ribbon, out of
stock or TOF fault
condition.
Calibrate the printer (see Section 2.1). Then, if
subsequent messages appear, continue
troubleshooting according to the new message.
PRINT ENGINE FAULT
A problem within
the print logic has
been detected.
Try cycling the power OFF and ON. If the problem
persists, possible defective Main Logic PCB; replace it
(see Section 4.11).
RAM FAULT
RAM error has
occurred.
Try cycling the power OFF and ON. If the problem
persists, possible defective Main Logic PCB; replace it
(see Section 4.11).
REFLECTIVE MODE
CANNOT CALIBRATE
Consistently low
sensor readings
have been recorded.
Press any key to continue. Retry the STANDARD
CALIBRATION, ensuring that the reflective mark is
inserted facedown during the appropriate step in the
procedure (see Section 2.1.2). If this fails, try
ADVANCED ENTRY (see Section 2.1.3).
If the problem persists, it can be due to one of
following reasons:
1) The reflective marks may not be made of carbon-
based ink.
2) Possible debris in the Media Sensor; clean and retry
calibration (see Section 2.4.3).
3) The Media Sensor may be defective; replace it (see
Section 4.7).
4) The Main Logic PCB may be defective; replace it
(see Section 4.11).
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