Dell DM5500 - Where to Get Support; Support Library; Contact Customer Support; Service Requests

Where to find product documentation
To find the latest documentation, navigate to the PowerProtect Data Manager Appliance Info Hub or type www.dell.com/
dm5500docs in your browser, or scan the following QR code on your mobile device.
Where to get support
The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and
troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.
To access a product-specific page:
1. Go to the Customer Support website.
2. In the search field of the Identify your product or search support pane, type a product name, and then select the
product from the list that appears.
Support Library
The Support Library contains a knowledge base of applicable solutions that you can search for either by solution number (for
example, KB000xxxxxx) or by keyword.
To search the Support Library:
1. Go to the Customer Support website.
2. From the menu, select Support > Support Library.
3. In the Support Library search field, type either the solution number or keywords. Optionally, you can limit the search to
specific products by typing a product name in the search box, and then selecting the product from the list that appears.
Contact Customer Support
To view available support options:
1. Go to the Customer Support website.
2. From the Contact Support pane, click Contact Support.
3. On the Contact Information page, click the link for the relevant support type.
Service requests
To obtain in-depth help from a support agent, submit a service request. To submit a service request:
NOTE:
You must have a valid support agreement. For details about either an account or obtaining a valid support
agreement, contact a sales representative.
1. Go to the Customer Support website.
2. From the Service Requests pane, click View Service Requests.
3. Click the Create New Service Request button to create a new service request.
To review an open service request:
1. Go to the Customer Support website.
2. On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
Preface
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