G6 Pro User Guide
12Chapter 2: Safety Statements
Check Settings
When using a smart device, confirm that volume is turned up, phone is
not muted, and headphones aren’t plugged in. If volume is not turned
up, the device is muted, or headphones are plugged in, patient won’t
hear the sound of any notifications, including important alarms. Have
your patient check their smart phone’s instructions on how to change
its settings.
When headphones are connected to most Android
®
devices, alarm/
alerts will sound through the headphones and the speaker. On Apple
devices, they will sound only in the headphones.
Some notifications are silent during the first visual and vibrate
notification and then make a sound on the second notification. If an
alert isn’t cleared, it repeats at half volume after 5 minutes and at full
volume after 10 minutes.
The smart device vibrations for alerts aren’t different than vibrations
originating from sources other than the Dexcom CGM app.
(Vibratory annunciation only available in smart devices with vibratory
functionality.)
Alarm and important alerts sound and display information even when
volume is low or muted. Specifically, if smart device is on mute, only
these notifications make a sound:
Glucose Alarm/Alerts:
• Urgent Low
• Low Glucose
• High Glucose
• No Readings Alert
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