G6 Pro User Guide
81Appendix A: FAQs and Troubleshooting
Appendix A: FAQs and
Troubleshooting
Is there an error icon and no sensor reading? Or maybe the app
beeped and vibrated? G6 Pro may have an issue; your patient probably
won’t get sensor readings until it’s fixed.
Read about the issues here or tap the error icon for more information.
Still have questions? Go to the FAQ section on the Dexcom website:
dexcom.com/faq.
After looking at this chapter, are you still not sure what to do? If
your problem isn’t listed, or the solution here doesn’t fix it, contact
Technical Support at:
• General: 1.844.607.8398, 24/7 Toll Free USA
• Healthcare Professionals: 1.844.436.2271,
6 am–6 pm (PST), Monday–Friday
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