Dexcom G6 Pro - Alarm;Alerts and G6 Pro Readings; Alarm;Alerts Sound While Display Device Is Muted;Silenced; Cannot Hear Alarm;Alerts

G6 Pro User Guide
82Appendix A: FAQs and Troubleshooting
A.1 Alarm/Alerts and G6 Pro Readings
Alarm/Alerts Sound While Display Device Is Muted/
Silenced
Problem
Smart device sounds even though it is muted/silenced.
Action
No action. To make sure your patient doesn’t miss a high or low,
alarm/alerts sound anyway.
Exception: If an Apple smart device is silenced, no Signal Loss alert.
Cannot Hear Alarm/Alerts
Problem
Can’t hear alarm/alerts on app.
Action
Display device beeps, vibrates, and displays a message when your
patient first gets an alarm/alert.
If your patient can’t hear alarm/alerts on app, verify that the app,
Bluetooth, volume, and notifications are on. If your patient restarts
smart device, they must reopen the Dexcom app.