G6 Pro User Guide
94Appendix A: FAQs and Troubleshooting
Stopping Sensor Session
Problem
Your patient needs to end their sensor session early because of:
• Personal reasons
• Error notifications telling them to end sensor session
• Error or wait screens that won’t go away
• Sensor coming out of body
Action
To end the sensor session early in the app,
go to Stop Sensor in the Settings menu.
After you’ve stopped your sensor, you can
remove it.
Stopping sensor problems
Make sure:
• Sensor hasn’t expired
• You selected a good insertion site
• Nothing is rubbing against transmitter holder, like a seatbelt
or waistband
• Insertion site is clean and dry before sensor insertion
• Transmitter is snapped securely in transmitter holder
• Transmitter holder isn’t dislodged and patch isn’t peeling
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