G6 Pro User Guide
85Appendix A: FAQs and Troubleshooting
No G6 Pro Readings: No Readings Alert
Problem
Not getting G6 Pro readings for the last
20 minutes.
Action
No glucose alarm/alerts or G6 Pro readings until fixed. Use meter.
In app, tap alert to get more information.
Check transmitter: Is it snapped into the holder?
Wait up to 3 hours while the system fixes itself. If not corrected after
3 hours, contact Technical Support at:
• General: 1.844.607.8398, 24/7 Toll Free USA
• Healthcare Professionals: 1.844.436.2271,
6 am–6 pm (PST), Monday–Friday
To Next Page
Loading...
