G6 Pro User Guide
97Appendix A: FAQs and Troubleshooting
A.5 App
Can’t Download App
Problem
Patient got a new smart device and can’t download the Dexcom app
Action
Check dexcom.com/compatibility for a list of smart devices that
work with the G6 Pro app.
If it’s a compatible device, stop sensor session on the current
smart device.
Install the app on the new smart device.
Follow the app screens to get the app set up on the new smart
device. Your patient’s glucose history and settings will display on the
new smart device.
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