Dexcom G6 Pro - System Alerts; Notifications

G6 Pro User Guide
13Chapter 2: Safety Statements
System Alerts:
• Sensor Expired
• Transmitter (not working)
• No Storage Error
• App Stopped
There’s one exception: On Apple devices, Signal Loss doesn’t sound
when volume is low or muted.
Bluetooth
®
The transmitter talks to the app with Bluetooth. Make sure smart
device Bluetooth is on. If not, patient won’t get alarm/alerts or
CGM information.
Notifications
Make sure smart device settings allow Dexcom app notifications to
show on Lock screen. This will allow notifications to be seen without
unlocking the phone.
Apple Devices: During G6 Pro setup, enable Dexcom app notifications
or patient won’t get alarm/alerts.
Battery: The app must always be running in the background and may
drain smart device battery. Keep the battery charged.
App Use: Smart device may close the Dexcom app automatically other
apps are being used, like a game, or if too many apps are open. If the
Dexcom app is closed, patient won’t get sensor glucose information.
Occasionally verify Dexcom app is open.
Compatibility: Dexcom tests the app’s compatibility with smart
device’s Operating System to ensure it works. Before upgrading
smart device or its operating system, always check
dexcom.com/compatibility.
Automatic updates of the app or device operating system can change
settings or shut down the app.