G6 Pro User Guide
84Appendix A: FAQs and Troubleshooting
No Readings
Problem
App isn’t getting sensor readings.
No glucose alarm/alerts or G6 Pro readings
until fixed. Use meter.
Tap alert to get more information.
Action
Check transmitter:
Is it flat and snug in its holder?
Wait up to 3 hours while the system fixes
itself. If not corrected after 3 hours, contact
Technical Support.
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