EFI EB-34 - Page 111

111 Installation and Service Guide: Printer Controller EB-34
Troubleshooting
Printing (cont.)
A print job stalls or
stops after one or a few
pages.
Possibly one of the following:
• A PostScript or application error.
• System software is corrupted.
1 Cancel the EB-34 print job.
2 If this fails to clear the problem, reboot the EB-34
(see page 28).
3 If the problem persists, select Clear Server from the
control panel or Command WorkStation.
4 Set Print Cover Page to Yes
and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, reinstall system software
(see page 78).
Corrupt system software may cause the system to hang
at this screen.
Incorrect or faulty DIMM or faulty
DIMM connection
1 Reseat the DIMM(s) to remove any oxidation on the
connectors (see page 57).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see page 51).
Quality is inconsistent. A copier problem Test the copier and if necessary service it (see the
documentation that accompanies the copier).
Print quality is poor. Possibly one of the following:
• A file or application problem.
• A missing or outdated printer
description file.
1 Print the EB-34 Test Page.
2 If the quality of the EB-34 Test Page is good, the error
condition may be a file or application problem.
3 Make sure that the appropriate printer files are installed.
(For more information, see Printing.)
If the user can print the EB-34 Test Page but cannot print a job from a computer on the network, make sure that the network
administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway
address) match the settings used in the network.
Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.
Table 4: EB-34 error messages and conditions
Symptom Possible cause Suggested action