89 Installation and Service Guide: Printer Controller EB-34
Installing System Software
System software installation error messages
If an error message displays when you install or upgrade system software, do the following:
• If prompted, save the log.
• If you are not prompted to save the log, record the error message.
• If the network cable and copier interface cables are still connected to the EB-34, disconnect the cables and perform
the installation again, starting from “Installing or upgrading the system and user software with Fiery System
installer” on page 86.
If you cannot correct the error, contact your authorized service/support center. A log or error message may help to
solve the problem. Provide as much specific information as possible.
System updates
Advise the site administrator that the System Updates feature available through the Windows Apps screen allows
customers to schedule and accept installation of certain EB-34 software updates from a secure site on the Internet. By
default, the feature is configured to display a notification on the monitor that software updates are available for the EB-
34. You can also check for system updates by choosing Start > arrow button > Fiery > System Updates, and then
clicking Check Now. Depending on how it is configured, System Updates operates manually or automatically. For more
information about how to schedule System Updates, see Configuration and Setup, which is part of the user
documentation.
Since you can obtain Windows updates directly from Microsoft, EFI does not provide them by means of System
Updates.
Check for Product Updates (Software Downloads Site)
The Check for Product Updates URL (also known as the Software Downloads Site) allows you to access the Update
Server to view and manually download all available updates for EB-34 System and User Software. You can access
Check for Product Updates by copying and pasting a unique URL into a web browser from a client computer.
Check for Product Updates is especially useful if your EB-34 cannot access the Internet, is behind a firewall, or is
otherwise unable or not configured to seek and accept automatic updates from the Update Server (for instance, if you
do not want—or the EB-34 is unable—to take advantage of the auto-download/auto-installation/auto-notification
features available through System Updates).
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