7-1
7
As you use your printer, you may occasionally experience a
paper jam or other problem. The first thing you should do is
diagnose the problem following the guidelines in this chapter.
Then try the most likely solutions until the problem is fixed.
This chapter tells you everything you need to know about the
following:
◗ Diagnosing problems
◗ Improving print quality
◗ Solving printing problems
◗ Fixing paper jams and other paper problems
◗ Solving miscellaneous printout problems
Diagnosing Problems
Your printer includes a number of ways to help you diagnose
problems:
◗ To identify the most common problems, check the lights
on the printer’s control panel. See page 1-13 for
instructions.
◗ You can also use the Status Monitor utility to identify
common problems. For instructions, see page 4-4
(Windows 95) or page 4-7 (Macintosh).
◗ To determine whether the problem is caused by the printer
itself, run a printer self test. See the next section for
instructions.
Troubleshooting
trouble.fm5 Page 1 Friday, May 9, 1997 2:11 PM
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