Troubleshooting
7-17
The margins are incorrect.
The image is inverted as if viewed in a mirror.
The printer prints blank pages.
Possible cause Solution
Margins are set incorrectly
in your software
application.
Check your software documentation for instructions on selecting
the correct margins for your paper size. The maximum printable
width is 13.6 inches (345 mm) on any size paper.
Make sure the margins are within the printable area of the page.
See Appendix C for more information.
Paper settings in the printer
software are incorrect for
your paper size.
Select the correct paper settings for your paper size. See
Chapters 1 and 2 for more information.
The edge guides or
sprockets are set
incorrectly.
The edge guides or sprockets in the paper feeder are set
incorrectly for your paper’s width. See the instructions in
Chapter 3. You may also need to adjust the margins in your
software application to match the new loading position.
Possible cause Solution
You used a Flip
Horizontal
option in your application
software or the printer
software.
Turn off the Flip Horizontal or mirror setting in your application
software or the printer software. See Chapter 2 for information.
Remember that images printed on iron-on transfer paper and back
light film should be inverted so they appear correctly when
transferred or viewed from the reverse side.
Possible cause Solution
The print head nozzles are
clogged.
Clean the print heads following the instructions in Chapter 6.
Paper settings in the printer
software are incorrect for
your paper size.
Select the correct paper settings for your paper size. See
Chapters 1 and 2 for more information.
Your printer is not the
Windows default printer.
Select your printer as the default Windows printer. See your
Windows documentation or online help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Open the Chooser and select your printer. See the
Quick
Setup
booklet for instructions.
trouble.fm5 Page 17 Friday, May 9, 1997 2:11 PM