Epson WorkForce Pro WF-C879R - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................568

Contacting Epson Support...........................................568

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Table of Contents2
Guide to this Manual8
Introduction to the Manuals8
Searching for Information8
Printing Only the Pages You Need9
About this Manual9
Marks and Symbols9
Notes on Screenshots and Illustrations10
Operating System References10
Trademarks11
Copyright12
Important Instructions14
Safety Instructions15
Safety Instructions for Ink16
Printer Advisories and Warnings16
Advisories and Warnings for Setting up the Printer16
Advisories and Warnings for Using the Printer17
Advisories and Warnings for Using the Touchscreen17
Advisories and Warnings for Using the Printer with a Wireless Connection17
Advisories and Warnings for Transporting or Storing the Printer18
Notes on the Administrator Password18
Default Value of the Administrator Password18
Administrator Password Has Not Been Set18
Changing the Administrator Password19
Operations that Require You to Enter the Administrator Password19
Initializing the Administrator Password19
Protecting Your Personal Information19
Part Names and Functions21
Front22
Rear26
Guide to the Control Panel28
Control Panel29
Home Screen Configuration30
Guide to the Network Icon31
Menu Screen Configuration32
Job/Status Screen Configuration33
Reserve Job33
Entering Characters34
Viewing Animations34
Loading Paper36
Paper Handling Precautions37
Paper Size and Type Settings38
List of Paper Type38
List of Detected Paper Sizes39
Loading Paper39
Loading Envelopes40
Loading Pre-Punched Paper40
Loading Long Papers41
Placing Originals42
Placing Originals43
Detecting the Original Size Automatically45
Originals that Are Not Supported by the ADF45
Inserting and Removing a Memory Device47
Inserting an External USB Device48
Removing an External USB Device48
Sharing Data on a Memory Device49
Printing50
Printing Documents51
Printing from a Computer - Windows51
Printing a Document Using the Postscript Printer Driver (Windows)74
Printing from a Computer - Mac os78
Mac os X86
Printing PDF Files from a Memory Device91
Printing Documents from Smart Devices (Ios)92
Printing Documents from Smart Devices (Android)93
Printing on Envelopes95
Printing on Envelopes from a Computer (Windows)95
Printing on Envelopes from a Computer (Mac OS)95
Printing Photos95
Printing JPEG Files from a Memory Device95
Printing TIFF Files from a Memory Device97
Printing Web Pages98
Printing Web Pages from Smart Devices98
Printing Using a Cloud Service98
Registering to Epson Connect Service from the Control Panel99
Available Copying Methods101
Copying Originals101
Copying on 2-Sides101
Copying by Enlarging or Reducing102
Copying Multiple Originals Onto One Sheet103
Copying in Page Order104
Copying Originals Using Good Quality104
Copying ID Card105
Copying Books105
Copying Bar Codes Clearly106
Basic Menu Options for Copying106
Color Mode106
Density107
Paper Setting107
Reduce/Enlarge107
Original Type108
2-Sided108
Advanced Menu Options for Copying108
Multi-Page108
Original Size108
Finishing108
Mixed Size Originals109
Orientation (Original)109
Book->2 Pages109
Continuous Scanning109
Image Quality109
Binding Margin110
Reduce to Fit Paper110
Remove Shadow110
Remove Punch Holes110
ID Card Copy110
Scanning111
Available Scanning Methods112
Scanning Originals to a Network Folder112
Destination Menu Options for Scanning to a Folder113
Scan Menu Options for Scanning to a Folder114
Scanning Originals to an Email116
Recipient Menu Options for Scanning to an Email116
Scan Menu Options for Scanning to an Email117
Scanning Originals to a Computer119
Scanning Originals to a Memory Device120
Basic Menu Options for Scanning to a Memory Device120
Advanced Menu Options for Scanning to a Memory Device121
Scanning Originals to the Cloud122
Basic Menu Options for Scanning to the Cloud123
Advanced Menu Options for Scanning to the Cloud123
Scanning Using WSD124
Setting up a WSD Port124
Scanning Originals to a Smart Device126
Faxing (Fax-Capable Printers Only)128
Before Using Fax Features129
Overview of this Printer's Fax Features129
Feature: Sending Faxes129
Feature: Receiving Faxes130
Feature: PC-FAX Send/Receive (Windows/Mac OS)131
Features: Various Fax Reports132
Feature: Status or Logs for Fax Jobs132
Feature: Fax Box133
Feature: Security When Sending and Receiving Faxes133
Features: Other Useful Features134
Sending Faxes Using the Printer134
Selecting Recipients135
Various Ways of Sending Faxes136
Receiving Faxes on the Printer142
Receiving Incoming Faxes143
Receiving Faxes by Making a Phone Call144
Saving and Forwarding Received Faxes146
Viewing Received Faxes on the Printer's LCD Screen147
Menu Options for Faxing148
Recipient148
Fax Settings148
More150
Menu Options for Fax Box152
Inbox/Confidential152
Stored Documents154
Polling Send/Board155
Checking the Status or Logs for Fax Jobs159
Displaying Information When Received Faxes Are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)159
Checking Fax Jobs in Progress160
Checking the Fax Job History160
Reprinting Received Documents161
Sending a Fax from a Computer161
Sending Documents Created Using an Application (Windows)161
Sending Documents Created Using an Application (Mac OS)164
Receiving Faxes on a Computer166
Checking for New Faxes (Windows)166
Checking for New Faxes (Mac OS)167
Canceling the Feature that Saves Incoming Faxes to the Computer168
Maintaining the Printer169
Checking the Consumables Status170
Improving Paper Feeding Problems for Paper Cassette170
Improving Print, Copy, Scan, and Fax Quality171
Adjusting the Print Quality171
Checking and Cleaning the Print Head172
Running Power Cleaning173
Preventing Nozzle Clogging174
Aligning Ruled Lines174
Cleaning the Paper Path for Ink Smears175
Cleaning the Scanner Glass175
Cleaning the ADF177
Adjusting Print Quality Per Paper181
Saving Power182
Saving Power (Control Panel)182
Installing or Uninstalling Applications Separately182
Installing the Applications Separately182
Installing a Postscript Printer Driver185
Adding the Printer (for Mac os Only)186
Uninstalling Applications186
Updating Applications and Firmware188
Moving and Transporting the Printer190
Moving the Printer190
Transporting the Printer191
Replacing Maintenance Rollers in Paper Cassette 1192
Replacing Maintenance Rollers in Paper Cassette 2 to 4197
Solving Problems203
The Printer Does Not Work as Expected204
The Printer Does Not Turn on or off204
Power Turns off Automatically204
Paper Does Not Feed or Eject Correctly205
Cannot Print210
Cannot Start Scanning228
Cannot Send or Receive Faxes240
Error Code Is Displayed on the Status Menu256
Cannot Operate the Printer as Expected261
A Message Is Displayed on the LCD Screen267
Paper Gets Jammed268
Preventing Paper Jams269
It Is Time to Replace Ink Supply Units269
Ink Supply Unit Handling Precautions269
Replacing Ink Supply Units271
It Is Time to Replace the Maintenance Box271
Maintenance Box Handling Precautions271
Replacing a Maintenance Box271
Printing, Copying, Scanning, and Faxing Quality Is Poor272
Print Quality Is Poor272
Copy Quality Is Poor280
Scanned Image Problems286
The Quality of the Sent Fax Is Poor288
Received Fax Quality Is Poor290
Cannot Solve Problem after Trying All Solutions291
Cannot Solve Printing or Copying Problems291
Adding or Replacing the Computer or Devices292
Connecting to a Printer that Has Been Connected to the Network293
Using a Network Printer from a Second Computer293
Using a Network Printer from a Smart Device294
Re-Setting the Network Connection294
When Replacing the Wireless Router294
When Changing the Computer295
Changing the Connection Method to the Computer296
Making Wi-Fi Settings from the Control Panel298
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)300
About Wi-Fi Direct300
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct301
Connecting to Android Devices Using Wi-Fi Direct304
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct306
Disconnecting Wi-Fi Direct (Simple AP) Connection309
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID309
Checking the Network Connection Status310
Checking the Network Connection Status from the Control Panel310
Printing a Network Connection Report311
Printing a Network Status Sheet317
Checking the Network of the Computer (Windows Only)317
List of Optional Items320
Wiring Codes with Clamps322
Printer Stand322
Installing the Printer Stand322
Moving the Printer While the Printer Stand Is Attached328
Printer Stand Specifications329
Paper Cassette Unit329
Installing the Paper Cassette Units329
Setting the Paper Cassette Unit in the Printer Driver334
Moving the Printer While the Paper Cassette Units Are Attached336
Problems with the Paper Cassette Unit336
Paper Cassette Unit Specifications336
Manual Stapler337
Using the Manual Stapler338
Replacing the Staple Cartridge338
Problems with the Manual Stapler339
Fax Board (Super G3/G3 Multi Fax Board)340
Expansion Fax Ports340
Fax Settings Menu (When Optional Fax Boards Installed)341
Registering a Recipient to the Contacts List (When Optional Fax Boards Installed)343
Sending Faxes Using the Printer with Optional Fax Boards343
Sending Faxes from a Computer Using an Optional Fax Board344
Checking the Status of the Lines (When Optional Fax Boards Installed)345
Solving Problems345
Specifications for Optional Super G3/G3 Multi Fax Board346
Ethernet Board (10/100/1000 Base-T, Ethernet)346
Function List When Using an Additional Network346
Installing an Ethernet Board348
Settings When Using an Additional Network349
Solving Problems When Using an Additional Network354
Menu Options for Network Settings (When Using an Additional Network)355
Product Information357
Paper Information358
Available Paper and Capacities358
Unavailable Paper Types364
Consumable Products Information365
Ink Supply Unit Codes365
Maintenance Box Code365
Maintenance Rollers Codes365
Software Information366
Software for Printing366
Software for Scanning371
Software for Faxing373
Software for Package Creation374
Software for Making Settings or Managing Devices374
Software for Updating377
Settings Menu List377
General Settings377
Print Counter404
Supply Status404
Maintenance404
Language405
Printer Status/Print406
Contacts Manager406
User Settings407
Authentication Device Status407
Epson Open Platform Information407
Product Specifications407
Printer Specifications407
Scanner Specifications408
ADF Specifications409
Fax Specifications (Fax-Capable Printers Only)409
Using Port for the Printer410
Interface Specifications412
Network Specifications412
Postscript Level 3 Compatibility415
Supported Third Party Services415
Memory Device Specifications416
Supported Data Specifications416
Dimensions417
Electrical Specifications417
Environmental Specifications418
Installation Location and Space418
System Requirements420
Font Specifications420
Available Fonts for Postscript420
Available Fonts for PCL (URW)421
List of Symbol Sets423
Epson Barcode Fonts (Windows Only)426
Regulatory Information434
Standards and Approvals434
German Blue Angel436
Restrictions on Copying436
Administrator Information438
Connecting the Printer to the Network439
Before Making Network Connection439
Panel441
Settings to Use the Printer443
Using the Print Functions443
Setting up Universal Print (Microsoft)451
Setting up Airprint451
Configuring a Mail Server452
Setting a Shared Network Folder456
Making Contacts Available472
Preparing to Scan484
Making Fax Features Available (Fax-Capable Printers Only)486
Making Basic Operation Settings for the Printer502
Problems When Making Settings505
Managing the Printer507
Introduction of Product Security Features507
Administrator Settings508
Restricting Available Features517
Disabling the External Interface519
Making Settings for Processing Saved Data520
Monitoring a Remote Printer521
Backing up the Settings524
Advanced Security Settings525
Security Settings and Prevention of Danger525
Making Settings for Password Encryption526
Controlling Using Protocols528
Using a Digital Certificate533
SSL/TLS Communication with the Printer540
Encrypted Communication Using Ipsec/Ip Filtering541
Connecting the Printer to an IEEE802.1X Network553
S/MIME Settings556
Solving Problems for Advanced Security558
Using Epson Open Platform564
Epson Remote Services Information566
Where to Get Help567
Technical Support Web Site568
Contacting Epson Support568
Before Contacting Epson568
Help for Users in Europe568
Help for Users in Taiwan568
Help for Users in Australia569
Help for Users in New Zealand569
Help for Users in Indonesia570
Help for Users in Malaysia573
Help for Users in the Philippines574
Help for Users in Singapore574
Help for Users in Thailand575
Help for Users in Vietnam575
Help for Users in India575
Help for Users in Hong Kong576

Epson WorkForce Pro WF-C879R - Where to Get Help

Table of Contents

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