Epson XP-970 Series - Page 217

Error Messages Solution
Ink cartridge(s) are low. Print job may not print
completely.
Select Proceed on the error message screen to select one of the
following options.
Replace before printing
Continue printing
No, cancel printing
If any of the ink cartridges is expended during printing, the paper
is ejected in the middle of printing. When printing on paper larger
than A4 size, we recommend selecting Replace before printing
and replacing the ink cartridge with a new one. We strongly
recommend replacing with a large size Epson ink cartridge.
You need to replace the following ink cartridge(s). To ensure you receive premium print quality and to help protect
your print head, a variable ink safety reserve remains in the
cartridge when your printer indicates it is time to replace the
cartridge. Replace the cartridge when you are prompted to do so.
“Replacing Ink Cartridges” on page 226
“Continue Printing Temporarily with Only Black Ink” on page 229
Print Head Adjustment Canceled. There is a problem
with the print head. Contact Epson Support.
If print quality has not improved after repeating nozzle check and
head cleaning 2 times, wait for at least 6 hours without printing,
and then run the nozzle check again and repeat the head cleaning
if necessary. We recommend turning o the printer using the
P
button. If print quality has still not improved, run Power Cleaning.
If print quality has not improved after running Power Cleaning,
wait for at least 6 hours without printing, and then print the nozzle
check pattern again. Run Cleaning or Power Cleaning again
depending on the printed pattern. If quality still does not improve,
contact Epson support.
Access the following or see documentation for details.
Select [Dismiss] after
conrming
it.
If you cannot scan the QR code, connect with a smart device. See
the following for more details.
“Making Settings for Connecting to the Smart Device” on page 261
Communication error. Check if the computer is
connected.
Connect the computer and the printer correctly. If you are
connecting over a network, see the page that describes the
network connection method from the computer.
If the error message is displayed during scanning, make sure that
Epson Scan 2 and Epson Event Manager are installed on the
computer.
“Making Settings for Connecting to the Computer” on page 260
To use cloud services, update the root certicate from
the Epson Web
Cong
utility.
Run Web Cong, and then update the root certicate.
“Running Web Cong on a Web Browser” on page 301
Install the Epson Event Manager software on the
computer to use this feature. See your documentation
for more details.
Install Epson Event Manager on the computer.
“Installing the Applications Separately” on page 171
Solving Problems > A Message is Displayed on the LCD Screen
217