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FLEX-6000 Signature Series – Maestro User Guide

39.2 MAESTRO BECOMES UNRESPONSIVE

If your Maestro becomes unresponsive to button presses and turned knobs, power cycling the unit

usually restores normal operation. Press the power button momentarily. If the unit shuts down,

wait at least 10 seconds for all of the internal components to stop, then restart the Maestro.

If your Maestro does not respond to the momentary power button press, press, and hold the

power button until the unit powers off. Wait at least 10 seconds after releasing the button before

restarting Maestro.

39.3 RADIO WILL NOT BOOT, OR SMARTSDR-WIN WILL NOT COMPLETELY

LOAD

If you get into a situation where the radio or Maestro will not boot or load properly, please open a

HelpDesk ticket to resolve this. Alternatively, you can reset the Persistence database by doing a

Factory Reset as described in section 37, Restoring to Factory Defaults. Before doing this

procedure, it is recommended to export your current settings if possible, using the Import/Export

menu in the SmartSDR-Win client.

39.4 FLEX-6000 NOT PERFORMING WELL AFTER AN UPGRADE TO NEW

FIRMWARE

If you observe unexpected behavior or your radio is not performing well immediately after an

upgrade to a new version of the Maestro software the first troubleshooting step is to “cold” boot

the radio by turning the radio off using the power button. If the radio will not shut down, press and

hold the power button until the radio turns off. Then remove all DC power from the radio for 10 to

15 seconds by unplugging the DC power cable. Replace the DC power cable and turn the radio back

on. This will ensure a complete restart of all internal processors.

39.5 RF SPECTRUM NOT DISPLAYED PROPERLY AFTER SELECTING A FLEX-

6000 OR AUDIO STUTTERING

After a FLEX-6000 has been selected, a default Panadapter is displayed showing an active RF

spectrum. If no spectrum is displayed, the display is not updating properly, or remote audio is

stuttering, check for the following problems:

 Low bandwidth connection between the FLEX-6000 and Maestro – If Maestro is

connected to the FLEX-6000 via a wireless network connection, there is a possibility that a

combination of low data streaming throughput and packet loss can result in a spectrum

display that momentarily freezes or will not be displayed at all. If you experience this

behavior, connect the FLEX-6000 directly to the Maestro via the Ethernet cable and reboot

the system. If the direct connect method resolves the problem, then the wireless network

cannot run the FLEX-6000.

 Panadapter resource not available – If a Panadapter resource is not available on the radio,

power cycling the radio will free the locked Panadapter resource.

FlexRadio Signature FLEX-6000 Series User Manual

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