Chapter 1 System Management
1.13 Remote Support Management (REMCS)
ETERNUS Web GUI User’s Guide (Settings)
Copyright 2015 FUJITSU LIMITED P2X0-1270-13ENZ0
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1.13 Remote Support Management (REMCS)
This section describes remote support management (by REMCS).
Remote support management (by REMCS) provides the following functions:
• Display Communication Log
• Setup Remote Support
• Update Customer Information
• Update Communication Environment Information
• Setup Log Sending Parameters
• Stop/Restart Remote Support
1.13.1 Display Communication Log
This function displays the communication log between the ETERNUS DX and REMCS center using the Remote
Support function.
When the Remote Support function cannot be operated properly, for example, cannot be connected to the
REMCS center, use this log to identify the cause of the problem.
The communication log includes requests from the ETERNUS DX to the server, and responses from the server
to the ETERNUS DX. Only the communication log of the last executed event is displayed.
The procedure to display communication log is as follows:
1 Click [Display Communication Log] in [Action].
If the settings in "1.13.2 Setup Remote Support" (page 193) has not been completed in advance, this
function cannot be used.
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